Client Success Representative APAC (Remote, Contract)

INFUSE; Johor Bahru; Remote; MYR 100,000 - 150,000; Full time

Job summary

Join a leading company as a Client Success Specialist, where you will deliver exceptional client experiences and contribute to overall success. This role offers professional growth opportunities while fostering a supportive community that values employee satisfaction and collaboration.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Identify and grow opportunities within the territory, collaborating with sales teams.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. Application Review: We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our experienced recruiting professionals assess each application to ensure a fair and detailed review.
2. Video Interview and Assessment: You may be invited to submit a video interview for the hiring manager's review. This may be followed by a test or a short project to evaluate your fit for the team.
3. In-Person or Virtual Interview: We invite you to meet with our hiring manager or interview team in person or via Zoom. Please note, we do not conduct interviews through text messaging or messaging apps. Meeting face-to-face or via video call is a requirement.
4. Job Offer: If we are interested, we will discuss the offer with you. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members as family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Join Our Team as a Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates success and encourages continuous improvement. Discover how our employees love their jobs, driven by meaningful connections and positive impacts on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and grow opportunities within the territory, collaborating with sales teams
• Assist with challenging client requests or escalations
• Support administrative and operational tasks such as data entry, updating systems, or managing schedules

Requirements

• Proven experience managing client relationships, preferably in related fields like hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities in a fast-paced environment
• Empathy and understanding of client needs with effective problem-solving skills

If you're passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that genuinely enjoys making a difference. Submit your application today!