Head of Retail Operations

Confidential; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading company is seeking a Head of Retail Operations to oversee and optimize retail operations. This strategic role involves driving sales, enhancing customer experiences, and leading a team in a dynamic retail environment. Candidates should have a strong background in retail management, particularly in luxury goods, and possess excellent leadership and analytical skills.

Qualifications

• Proven experience in a senior retail management role, preferably in the luxury goods industry.
• Strong leadership abilities with a track record of managing and developing retail teams.
• Analytical mindset with the ability to use data for business decisions.

Responsibilities

• Develop and execute retail strategies to drive sales and achieve targets.
• Ensure efficient operations of all retail locations, including inventory management.
• Lead and mentor retail staff to deliver exceptional customer service.

Skills

Leadership

Analytical Skills

Communication

Education

Bachelor's degree in Business Administration or Retail Management

Job description

Job Summary:

The Head of Retail Operations will be responsible for overseeing and optimizing all aspects of our retail operations. This strategic leadership role requires a proactive, innovative, and results-oriented individual who can drive sales, enhance customer experiences, and foster a positive and productive work environment for our retail staff. The successful candidate will have a keen eye for detail and excellent leadership skills.

Key Responsibilities:

Retail Strategy and Planning:

• Develop and execute retail strategies to drive sales, increase revenue, and achieve set targets.
• Analyze market trends, customer preferences, and competitor activities to identify opportunities for growth and improvement.

Store Operations Management:

• Ensure efficient day-to-day operations of all retail locations, including inventory management, visual merchandising, and store cleanliness.
• Implement standard operating procedures (SOPs) to maintain consistency and quality across all stores.

Team Leadership and Development:

• Lead, motivate, and mentor retail staff to deliver exceptional customer service and meet performance goals.
• Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance.
• Develop training programs to improve product knowledge and customer engagement skills.

Customer Experience Enhancement:

• Maintain a customer-centric approach and uphold high standards of service excellence.
• Implement initiatives to enhance the overall shopping experience and ensure customer satisfaction and loyalty.

Sales and Revenue Growth:

• Collaborate with the marketing team to develop promotional strategies and campaigns to boost sales.
• Analyze sales data and metrics to identify opportunities for revenue growth and cost optimization.

Inventory Management:

• Monitor inventory levels and implement strategies to reduce stockouts and overstock situations.
• Ensure accurate tracking of inventory and conduct regular stock audits.

Budget:

• Prepare and manage the retail operations budget, ensuring prudent allocation of resources.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or any related field.
• Proven experience in a senior retail management role, preferably in the luxury goods industry.
• Strong leadership abilities with a track record of successfully managing and developing retail teams.
• Exceptional communication and interpersonal skills to engage effectively with customers and staff.
• Analytical mindset with the ability to use data to make informed business decisions.
• Proactive and results-driven attitude, with a passion for exceeding goals and expectations.

Join our passionate team and take the lead in driving the growth and success of our retail operations. If you have the skills and experience to make a significant impact, we welcome your application as the Head of Retail Operations.