KYC Specialist / Senior Specialist

Capco; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in Kuala Lumpur seeks a KYC Operations professional to ensure compliance with regulatory requirements. The role involves conducting customer interviews, managing risk profiling, and supporting AML teams. Ideal candidates will have KYC Ops experience and strong communication skills, particularly in English and Chinese.

Qualifications

• 3 to 5 years of KYC Ops experience with SME/Corporate Banking clients.
• Client facing experience preferred, AML certification is an advantage.

Responsibilities

• Perform background checks and conduct interviews with customers.
• Evaluate completeness of customer responses and clarify where required.
• Participate in system and process enhancement projects.

Skills

Communication

Teamwork

Organizational Skills

Creative Thinking

Job description

Review and ensure that all information and documents collected are good to satisfy regulatory requirements

1. Perform background checks and conduct interviews with customers
2. Assess the customer’s business and perform qualitative AML risk profiling
3. Request for Information (“RFI”)
   • Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude
4. Periodic Review
   • Full review of a customer’s profile, reaching out to customers to request for information where necessary
   • Perform adhoc screening, whenever required, assist AML team in discounting and mitigating screening hits, reaching out to customers to request for information where necessary
   • Assist AML team in reviewing transaction monitoring alerts, reaching out to customers to obtain relevant information to address transaction monitoring alerts
   • Evaluate the completeness of customer’s response and clarify where required
5. Others
   • Participate in system and process enhancement projects, User Acceptance Testing
   • Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc
   • Provide support for urgent requests, assist the team in completing ad-hoc projects
   • Preparation of data to track Book of Work completion and MI reporting
   • Provide support in training sessions including supporting to train new resources (onshore and offshore locations) by way of sharing practical experience on the execution of their roles

Skills and Experience

• 3 to 5 years of KYC Ops experience working with SME/Corporate Banking clients
• Client facing experience is preferred, AML certification is an added advantage
• Proficiency in the Singapore AML/CFT regulations and guidelines
• Good communication skills, proficiency in English and Chinese (verbal and written)
• Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision
• An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
• Entrepreneurial mindset – overcome challenges with creative thinking and innovative solutions