Room Division Manager

Victoria Garden Group of Hotels; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Room Division Manager to lead the operations of the Rooms Division. This pivotal role involves supervising front office and housekeeping teams, ensuring guest satisfaction, and maximizing revenue. You will be responsible for managing departmental budgets, training staff, and implementing service improvements. If you are passionate about hospitality and have a proven track record in leadership, this opportunity is perfect for you. Join a team dedicated to providing exceptional guest experiences and operational excellence.

Qualifications

• Minimum 3 years of experience in hospitality management.
• Proven supervisory experience in front desk or housekeeping roles.

Responsibilities

• Oversee daily operations of the Front Office and Housekeeping departments.
• Manage departmental budgets and optimize occupancy rates.

Skills

Leadership Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Proficiency in English

Hospitality Management

Customer Service

Education

Degree or Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

The Room Division Manager in a hotel is responsible for overseeing all operations within a hotel's Rooms Division, which typically includes Front Office, Concierge, Housekeeping, Reservation, and sometimes other departments like Guest Services. The role ensures smooth operations, guest satisfaction, staff performance, and maximizing revenue within the department.

Key Responsibilities:

1. Supervising and motivating the front office operation including Front Office staff, reservation, concierge staff, and sometimes laundry or security department.
2. Manage housekeeping to ensure cleanliness, inventory control, and room readiness.
3. Overseeing the daily operations of the Front Office, Housekeeping, and other related departments.
4. Addressing guest complaints and feedback, ensuring high levels of guest satisfaction, and implementing service improvement plans.
5. Managing departmental budgets, forecasting revenue, and optimizing occupancy rates to maximize profitability.
6. Manage room inventory, pricing, and occupancy in coordination with the revenue manager.
7. Monitor staff performance and provide training, coaching, and performance evaluations.
8. Ensuring compliance with hotel policies, procedures, and industry standards, including health and safety regulations.
9. Communicating with other hotel departments, the General Manager, and other stakeholders, and reporting on departmental performance.
10. Conducting regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and overall standards.
11. Developing and implementing long-term strategic plans for the Rooms Division to meet hotel goals.

Qualifications and Skills:

1. Degree or diploma in Tourism & Hospitality Management.
2. Minimum 3 years of relevant experience in a similar capacity.
3. Proven experience in hospitality or guest services, with supervisory experience in front desk, housekeeping, or similar roles.
4. Excellent reading, writing, and oral proficiency in English language.
5. Ability to speak other languages and basic understanding of local languages will be an advantage.
6. Good working knowledge of MS Excel, Word, & PowerPoint.
7. Strong leadership, communication, organizational, and problem-solving skills.

Additional Information:

Applicants will be asked about their right to work in Malaysia, expected salary, and years of experience as a Rooms Division Manager.