Senior Executive, NADI Department

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading organization is seeking a Deputy Director for NADI Operations to manage 1,099 centers nationwide. The role involves overseeing operations, coordinating with stakeholders, and ensuring efficient service delivery. Candidates should have a degree in Business Administration or Operations Management and at least 5 years of relevant experience.

Qualifications

• Minimum 5 years of experience in operations management.

Responsibilities

• Assist in managing the operations of 1,099 NADI centers.
• Monitor operational projects like renovations and system upgrades.
• Coordinate with stakeholders to resolve operational issues.

Education

Bachelor’s Degree in Business Administration

Master’s Degree in Business Administration

Bachelor’s Degree in Operations Management

Master’s Degree in Operations Management

Job description

Job Title: Deputy Director, NADI Operations

Responsible for assisting the Head of Department in managing the operations of 1,099 NADI centres across the country. This role involves coordinating with various stakeholders, including the Designated Universal Service Provider, technology partners, and MCMC State Offices, ensuring the resolution of operational issues and handling official complaints. The Deputy Director also oversees the implementation of additional initiatives to ensure the effective operation of NADI centres.

Job Responsibilities:

1. Assist in managing the operations of 1,099 NADI centers to ensure efficient service delivery.
2. Monitor operational projects like renovations and system upgrades to improve efficiency and ensure alignment with NADI's objectives.
3. Coordinate with MCMC State Offices and DUSP to resolve operational issues and ensure effective service coordination.
4. Deal with stakeholders, service providers, and technology partners to ensure services offered meet the needs of NADI members and the community.
5. Monitor and evaluate the performance of NADI centers to ensure they meet the set KPIs and standards.
6. Manage the allocation of resources and operational budgets to ensure cost-effective and efficient operations.
7. Oversee the implementation of Smart Services to ensure they operate according to the main goals and objectives at all centers.
8. Handle official complaints and inquiries related to NADI center operations to ensure quick resolution and customer satisfaction.

Qualifications and Work Experience:

• Bachelor’s or Master’s Degree in Business Administration, Operations Management, or related field.
• Minimum 5 years of experience in operations management.

Note: Candidate must be willing to work at Cyberjaya, Selangor.