Senior Customer Service Executive_Export Market (Urgent Hiring)

Matrix Flavours & Fragrances Sdn Bhd; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in the food manufacturing sector is seeking a detail-oriented professional to manage customer orders and complaints. The ideal candidate will have a Bachelor's degree in Business Administration or Marketing, with 2-3 years of relevant experience. Proficiency in Mandarin is essential for effective communication with clients in China and Taiwan. Join a dynamic team focused on quality and customer satisfaction.

Qualifications

• Minimum 2-3 years of experience in food manufacturing or chemical industry.
• Proficiency in Mandarin to communicate with clients.

Responsibilities

• Ensure customer orders are processed correctly and timely.
• Handle customer complaints and follow through on resolutions.
• Coordinate export documentation and sales orders.

Skills

Communication

Interpersonal Skills

Multitasking

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Marketing

Tools

Microsoft Office

Job description

Add expected salary to your profile for insights.

Ensure PO received from customers are in order (price, MOQ, item codes/description, etc.).

Coordinate with planners (and other departments if needed) on the SCOD date for their sales orders.

Ensure items sold to customers are HACCP certified, and Halal Certification is available.

Handle complaints lodged by customers and follow through according to the given timeline.

Coordinate, reply to, and follow up on customer complaints and product returns. Ensure all customer complaints are attended to and resolved properly.

Coordinate and process export forms and documentation.

Process sales orders and follow up with relevant departments for sample arrangements, delivery schedules, technical and shipping documentation, and issuance of Free Sales Certificates.

Requirements:

Bachelor's Degree in Business Administration, Marketing, or an equivalent discipline.

Minimum 2-3 years of working experience in the food manufacturing or chemical industry.

Proficiency in Mandarin to communicate effectively with Mandarin-speaking clients, e.g., China, Taiwan.

Able to work independently, multitask, with minimal supervision.

Good communication and interpersonal skills.

Computer literate and proficient in Microsoft Office applications.

Experience in handling export orders for the manufacturing industry is an advantage.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include questions about your Mandarin skills, experience with Microsoft Office products, and customer service background.