Planner I/II

Benchmark Electronics (M) Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their planning team. In this role, you will be the key contact for order management, ensuring timely delivery and effective communication across departments. Your expertise in planning and scheduling, along with a solid understanding of ERP tools, will be essential in optimizing processes and enhancing customer satisfaction. This position offers the chance to make impactful decisions while collaborating with a dynamic team. If you're ready to take on challenges and drive improvements in supply chain operations, this opportunity is perfect for you.

Qualifications

• 2-5+ years of experience in planning and scheduling.
• Understanding of order receipt, material procurement, and shipment processes.

Responsibilities

• Act as a key contact for order entry and analysis.
• Monitor material status and ensure timely order completion.
• Collaborate with various departments to resolve issues.

Skills

Planning and Scheduling

Material Procurement

ERP Tools (Baan or equivalent)

Effective Decision-Making

Customer Service

Education

Degree in relevant field

Tools

ERP Software

Job description

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Act as a key contact for receipt and entry of new orders, change orders, and net change analysis from customers.

Perform material and capacity analysis, work with Supply Chain Analyst to establish a production schedule for each order, and communicate/resolve issues related to discrepancies between the requested and promised due date.

Acknowledge the promised delivery date to the customer and assist the Supply Chain Analyst in resolving issues related to discrepancies between the requested and promised due date.

Process component and non-inventory order entries and invoices as needed.

Contribute to planning functions and may make recommendations and/or decisions to support the Supply Chain Analyst.

Communicate forecast and production schedule changes to the Master Planner and Supply Chain supervisor.

Analyze the potential impact of forecast and production schedule changes on component procurement and production volume.

Monitor material status on upcoming orders; flag and release orders as the daily release schedule is defined.

Monitor all orders to ensure timely completion to the promise date and escalate/resolve issues that may prevent timely delivery.

Work with Production, Product Engineering, Kit pull, Shipping, and Purchasing to address issues related to priorities, holds, throughput or capacity issues, part shortages, or engineering changes on released orders.

May participate on the Customer Team as the Planning Department representative to support the department and business unit.

Assist Supply Chain Management or the Supply Chain Analyst with developing or changing Planning or Scheduling processes.

Provide input or analysis to management regarding WIP, Finished Goods, and Component inventory levels in accordance with the Supply Chain Analyst.

Collaborate with Project Management to process project orders, track orders to completion, analyze project costs, and handle project invoicing and closing.

Work with Finance to investigate and resolve Accounts Receivable issues.

All employees are responsible for ensuring the quality of their work to meet or exceed Customer Satisfaction standards.

Act as the primary customer contact for return issues, process Return Material Authorization (RMA), issue return routing changes, return receipts and issues, perform return cost analysis, and track returns through shipment and invoicing per guidelines.

Assist other team members as needed to meet customer needs.

May provide mentorship to others in planning activities.

Qualifications

Degree preferred or equivalent combination of education and experience as approved by management.

2-5+ years of experience in planning and scheduling.

Exercise discretion and independent judgment in supply chain decisions.

Understanding of order receipt and entry, material procurement, order release, assembly, shipment, and invoice payment processes.

Knowledge of ERP tools (Baan or equivalent).

Effective decision-making skills for directing manufacturing and prioritizing tasks.

Understanding of return debits and credits, return receipt and routing, Feedback System (PFS), and related processes.

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