Lead Project Delivery, Customer Experience Solutions

AFED Digital; Cyberjaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

AFED Digital is seeking a Lead for Project Delivery in Customer Experience Solutions. This role involves managing multiple projects, ensuring timely delivery, and maintaining high client satisfaction. Ideal candidates will have strong leadership, teamwork, and communication skills, along with a relevant degree.

Qualifications

• Experience in Retail, UI/UX, Software Development, Fintech - bonus.
• Experience in delivering customer experience solutions is a plus.

Responsibilities

• Leading and managing the delivery of multiple customer experience projects.
• Coordinating across departments for seamless customer experience.
• Identifying risks and implementing mitigation strategies.

Skills

Customer Service

Teamwork

Leadership

Communication

Interpersonal Skills

Education

Bachelor's degree in Business

Bachelor's degree in Technology

Job description

Company Description

At AFED Digital, we are redefining the future of business technology by specializing in Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM), cloud services, and consulting. Our mission is to humanize technology by making complex business solutions accessible, intuitive, and user-friendly for enterprises of all sizes. As a forward-thinking technology company, we aim to innovate and streamline business processes for our clients.

Role Description

As the Lead for Project Delivery – Customer Experience Solutions, you will be responsible for the successful execution of customer-centric projects from initiation through completion. Your primary objective will be to ensure all projects are delivered on time, within scope, and within budget, while meeting or exceeding client expectations.

Key responsibilities include:

• Leading and managing the delivery of multiple customer experience projects simultaneously.
• Ensuring project timelines, budgets, and quality standards are consistently met.
• Coordinating across departments and overseeing system integration efforts to ensure a seamless customer experience.
• Acting as the main liaison between internal teams and clients to maintain clear communication and high satisfaction.
• Identifying risks and implementing effective mitigation strategies to ensure smooth delivery.
• Supporting strategic planning and contributing to the continuous improvement of project delivery practices.
• Supporting Growth and Sales Team for any commercial, marketing or sales activities.

Qualifications

• Strong Customer Service and Teamwork skills
• Experience in Retail, UI/UX, Software Development, Fintech - bonus
• Expertise in Recruiting high-performing team members
• Proficiency in system Integration and coordinating between departments
• Excellent leadership and project management capabilities
• Exceptional communication and interpersonal skills
• Ability to work on-site in Cyberjaya is required
• Bachelor's degree in Business, Technology, or a related field
• Experience in delivering customer experience solutions is a plus