Bellman

CHM Hotels; George Town; On-site; MYR 12,000 - 24,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Services Associate to enhance the guest experience at their vibrant hotel in Penang. This role involves greeting guests, managing their luggage, and providing assistance with various requests, ensuring a seamless and enjoyable stay. The ideal candidate will possess exceptional customer service skills and a passion for hospitality, contributing to a welcoming atmosphere. Join a dynamic team where your efforts will directly impact guest satisfaction and help create memorable experiences in a beautiful location.

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to communicate clearly and professionally with guests.

Responsibilities

• Greet and assist guests upon arrival and departure.
• Manage guest luggage and coordinate transport arrangements.
• Stay informed about local events and tourist attractions.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

High School Diploma

Hospitality Management Degree

Job description

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· Read the communication book for events, happenings, and updates of hotel operations.

· Attend daily briefings.

· Ensure promptness in delivering or executing guest requests.

· Attend the Banquet Coordination Meeting in the absence of the Bell Captain.

· Maintain grooming standards in accordance with hotel policies.

· Greet guests with the Malaysian way and offer assistance to all arriving and departing guests.

· Open car doors for arriving guests at the entrance.

· Open the lobby door for incoming guests.

· Run errands for guests with the approval of the Duty Manager.

· Handle guest luggage with care to prevent damage; report any damage to the Bell Captain.

· Load and unload guest luggage from tour buses at designated areas outside the main entrance, ensuring safety and traffic flow.

· Coordinate the delivery and collection of group luggage upon arrival and departure.

· Ensure timely delivery of all guest luggage to respective rooms and record stored luggage with claim tickets.

· Promptly send all guest messages, faxes, and deliveries to rooms; record items delivered to rooms.

· Assist guests with flight, restaurant, and tourist attraction arrangements, promoting hotel outlets when possible.

· Assist with transport and tour arrangements, including airport transfers.

· Stay informed about tourist events, happenings, and points of interest in Penang.

· Replenish tourist information brochures as needed.

· Be aware of in-house functions and direct guests accordingly.

· Use paging systems to locate guests in the lobby/outlet area.

· Deliver daily newspapers to guest rooms promptly.

· Provide introductions to hotel F&B outlets and facilities.

· Provide umbrellas to guests during inclement weather.

· Keep the luggage room and work area clean and organized.

· Ensure the driveway, main entrance, and lobby are clean; coordinate with Housekeeping for maintenance needs.

· Arrange lobby furniture properly after guest use.

· Enforce non-smoking policies in the lobby sitting area.

· Report any unusual occurrences to management.

· Send deliveries and faxes to other departments as necessary.

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