Senior Associate - Customer Data Management

DHL; Petaling Jaya; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading company is seeking a motivated individual to manage billing processes and support business operations. The role involves ensuring timely updates and compliance with SOPs, while also contributing to team objectives and process improvements. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge in billing and business processes is preferable.

Responsibilities

• Ensure all CMF and Tariff requests from Business Partners are completed.
• Recommend process improvements to senior management.
• Contribute to achieving team KPIs.

Skills

English

Commitment

Energy

Resilience

Tenacity

Education

Diploma

Degree

Tools

MS Office

MS Excel

Job description

Job Responsibilities:

1. Ensure all CMF requests received from Business Partners are completed.
2. Ensure all Tariff requests received from Business Partners are completed.
3. Ensure system updates such as reference data, fuel surcharge, and RARG received from Business Partners, Area, or Regional office are completed.
4. Ensure all CMF mass updates are completed to support GPI and SPA updates.
5. Actively and aggressively resolve all queries in a timely manner.
6. Recommend process improvements to senior management.
7. Ensure the execution of billing processes in accordance with SLAs, aiming to achieve strategic objectives.
8. Work on own initiative, under pressure, and according to deadlines.
9. Contribute to achieving team KPIs.
10. Ensure timely updates, implementation, and compliance with SOPs and IC.

Qualifications:

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Possess at least a Diploma or Degree.
• Knowledge in billing and business processes is preferable.
• Good knowledge of MS Office, including strong command of MS Excel.
• Demonstrate a high level of commitment, energy, resilience, and tenacity.