Customer Service Officer

Toll Group; George Town; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking an Accounts Payable Specialist to support the team in delivering consistent service and managing vendor relations. The role includes processing invoices, ensuring accuracy, and maintaining financial records. Join a dynamic team dedicated to excellence in logistics and supply chain management.

Qualifications

• Experience in Accounts Payable or related field.
• Ability to resolve discrepancies promptly.

Responsibilities

• Process invoices and payments accurately and timely.
• Liaise with vendors regarding pending payments.
• Produce Monthly Aging Report and Statement of Accounts.

Skills

Attention to Detail

Communication

Problem Solving

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

As the Accounts Payable Specialist, you will:

1. Provide support to the Accounts Payable team in delivering professional and consistent service to stakeholders, resolving inquiries related to the Accounts Payable function, and enhancing team effectiveness.
2. Ensure the accuracy and timeliness of processing invoices or payments, depending on the team assigned.
3. Liaise with vendors regarding pending payments and terms of payment.
4. Process invoices by verifying their validity and checking for duplicates upon receipt from suppliers.
5. Route invoices for approval; upon approval, process them for payment.
6. Investigate vendor aging statements and dunning letters; contact vendors as necessary to resolve discrepancies promptly.
7. Ensure AP services are delivered within agreed service levels and targets.
8. Assist in establishing relevant AP policies, procedures, and controls.
9. Produce the Monthly Aging Report and Statement of Accounts every month.
10. Record AP transactions accurately and timely in the accounting system, including receiving, processing, verifying, and reconciling invoices/claims.
11. Process and disburse payments within the stipulated time frame according to policies and procedures.
12. Reconcile AP records against the General Ledger to ensure records are accurate.
13. Ensure reconciliation of AP records against Statement of Accounts submitted by creditors/vendors.
14. Perform any other duties as assigned by superiors.