Payment and Settlement Associate (Mandarin Speakers)

Guinevere Global Sdn. Bhd.; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Payment and Settlement Associate who is fluent in Mandarin and possesses a strong understanding of Forex markets. In this role, you will manage client funds, prepare transaction records, and ensure smooth payment processing. You will work closely with the Operations Team to monitor and resolve transaction issues while providing exceptional service to clients. This position offers a dynamic work environment with opportunities for growth and development, making it ideal for motivated individuals eager to enhance their skills in the financial sector.

Benefits

Birthday leave

Maternity/Paternity leave

Overtime pay

Rotational shifts

Qualifications

• 1+ year experience in Forex, Banking, or Settlement.
• Bachelor’s degree in Finance or related fields required.

Responsibilities

• Manage client funds and perform daily reconciliation.
• Respond to inquiries and resolve payment transaction issues.

Skills

Forex knowledge

Client service

Problem-solving

Communication skills

Attention to detail

Education

Bachelor’s Degree in Finance

Post Graduate Diploma in Banking

Tools

Microsoft Office

Windows

Messenger

Job description

Payment and Settlement Associate (Mandarin Speakers)

Manage client funds deposit and withdrawals among various e-wallet and payment providers.

Prepare transaction records from all payment providers and report daily balances.

Perform daily reconciliation and investigate variances.

Respond to inquiries in payment channels and handle related issues.

Monitor and resolve failed payment transactions, working closely with the Operations Team.

Execute foreign currency exchanges among payment providers, banks, and crypto platforms.

Research and gather feedback related to payment channels for workflow enhancement.

Attributes:

• Provide high standards of service to clients.
• Understand Forex markets and have a detail-oriented mindset.
• Proactively resolve potential problems.
• Willing to learn new technologies.
• Maintain a positive attitude with a strong desire to deliver exceptional results, with attention to accuracy and detail.

Requirements:

• Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Finance, Accountancy, Banking, or related fields.
• At least 1 year of experience in Forex, Banking, or Settlement.
• Good communication skills in English.
• Proficiency in Mandarin.
• Familiarity with computer technology, including Microsoft Office, Windows, and Messenger.

Additional Benefits & Work Details:

• Birthday leave
• Maternity/Paternity leave
• Overtime pay
• Monday to Friday schedule
• Rotational shifts

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The application will include questions on your experience as a Payment Associate, your right to work in Malaysia, expected salary, qualifications, and language proficiency.

About the Company:

Guinevere Global Sdn Bhd is a wholly owned subsidiary of Gunievere Global HK Ltd.

We are an outsourced marketing, customer service, and B2B analytics firm, providing services to financial institutions, especially FX and derivatives brokers. Our founders have extensive industry experience, and we value talent and potential over experience.

We seek highly motivated individuals eager to contribute to our company's growth.

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