Onboarding Specialist

Job details

Pay

RM 2,000 - RM 3,000 a month

Job type

Full-time

Shift and schedule

Monday to Friday

Location

Full job description

Company Background:

"barber.my" is the latest addition to the Todak Holdings portfolio, a startup born out of a commitment to innovation and a desire to create solutions that enhance the lives of people in our communities. Our app aims to provide a convenient and efficient platform for customers to book appointments at local barbershops and connect with freelance mobile barbers who can provide on-demand services at their preferred location.

Position Overview:
We are looking for a meticulous and customer-focused Onboarding Specialist to join our team. The successful candidate will play a pivotal role in facilitating a seamless transition for new barbers, employees, or users into our organization. If you have a passion for designing effective onboarding programs and ensuring a positive onboarding experience, we invite you to apply for this exciting opportunity.

Key Responsibilities:

1. Program Development:

• Design and implement comprehensive onboarding programs tailored to different barber shop needs.
• Develop and maintain onboarding materials, including guides, presentations, and videos.

2. Orientation and Training:

• Conduct engaging orientations for new barbers, acquainting them with the organization's culture, values, and policies.
• Provide training on essential systems, tools, and processes required for success in their roles.

3. Documentation and Compliance:

• Ensure accurate completion of onboarding documentation in compliance with company policies and legal requirements.
• Collaborate with compliance and legal teams to stay abreast of regulatory changes affecting onboarding.

4. Communication and Support:

• Act as the primary point of contact for new barbers throughout the onboarding process.
• Address queries and concerns promptly, providing ongoing support as needed.

5. Feedback and Improvement:

• Solicit feedback from new barbers to continuously enhance the onboarding experience.
• Work collaboratively with various departments to implement improvements and adjustments.
• Collaborate with cross-functional teams, including compliance, IT, and department heads, to ensure a seamless onboarding process.
• Coordinate with different departments to schedule necessary training sessions and orientation activities.
• Utilize onboarding tools and technologies to streamline processes and elevate the onboarding experience.
• Stay informed about emerging technologies and trends in onboarding practices.

8. Metrics and Reporting:

• Track and report onboarding metrics, such as time-to-productivity, completion rates, and overall satisfaction.
• Utilize data-driven insights to make informed decisions and recommendations for continuous improvement.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration or a related field.
• Experience: A minimum of one year of proven experience in onboarding or a related role. Fresh graduates with a strong interest in onboarding and a willingness to learn are also encouraged to apply.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively engage with new barbers and team members.
• Organizational and Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously, ensuring a smooth onboarding process.
• Detail-Oriented: Meticulous attention to detail, focusing on delivering a positive onboarding experience for all stakeholders.
• Problem-Solving: Ability to address challenges proactively and provide effective solutions during the onboarding journey.
• Familiarity with Onboarding Tools: Exposure to onboarding software and tools is advantageous but not mandatory. Willingness to learn and adapt to new technologies is crucial.
• Adaptability: Ability to adapt to changing priorities and work collaboratively in a dynamic team environment.
• Passion for Onboarding: Enthusiasm and passion for creating a positive onboarding experience and ensuring a smooth integration for new stakeholders.

If you are passionate about creating a positive onboarding experience and ensuring a smooth integration for new stakeholders, we encourage you to apply and contribute to our team's success.