Administrative Assistant

CTG V SERVICE MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player in Visa Application Services is seeking motivated individuals for two key roles: Administrative Assistant and Customer Service Representative. The Administrative Assistant will manage office files, draft documents, and assist with HR matters, while the Customer Service Representative will handle daily operations, ensuring customer satisfaction and confidentiality. Ideal candidates will possess strong communication skills, ethical conduct, and a commitment to excellence. Join this dynamic team and contribute to delivering exceptional service in a supportive environment.

Qualifications

• Good conduct, responsible, and ethical behavior expected.
• Experience with data entry and customer service is beneficial.

Responsibilities

• Assist with office file management and document preparation.
• Handle daily operations including application checks and data verification.

Skills

Communication Skills

Document Management

Customer Service

Data Entry

Education

Diploma or Degree in any discipline

Majors in Business Administration, Human Resources, or Economics

Tools

Microsoft Office

Job description

Job Description

Our main business relates to Visa Application Services, providing customer service by answering queries and assisting with applications.

Position 1: Administrative Assistant

• Assist in completing office file management.
• Draft general documents or PowerPoint presentations in English.
• Assist in communicating with office suppliers such as property management, security, cleaning, etc.
• Handle general company affairs, including document management, office supplies procurement, recording, and fixed asset management.
• Assist superiors in processing Human Resources matters.
• Perform other tasks assigned by superiors.

Job Requirements

• Diploma or degree graduate in any discipline; majors in business administration, human resources, or economics are preferred.
• Good conduct, responsible, and ethical.
• Good communication skills.

Position 2: Customer Service Representative

• Handle daily operations such as checking applications, verifying information, data entry, data verification, and tracking applications.
• Maintain confidentiality and safekeeping of customer documents.
• Resolve customer issues by identifying problems and taking remedial actions after consulting with the supervisor-in-charge.

Job Requirements

• Minimum SPM holder; diploma or degree in any discipline preferred.
• Good conduct, responsible, and ethical.

Additional Information

Applicants are encouraged to sign in and update their profiles to receive insights. The application process includes questions about qualifications, right to work in Malaysia, data entry experience, expected salary, customer service experience, language proficiency, English skills, and experience with Microsoft Office products.