Senior Client Operations Officer, Fund Distribution Services

CACEIS; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company in asset servicing is seeking a Senior Client Operations Officer for Fund Distribution Services. The role involves processing transactions, managing client accounts, and ensuring compliance with service level agreements. Candidates should have a relevant degree and experience in financial services, with proficiency in multiple languages. The company offers a supportive environment with competitive pay and benefits.

Benefits

Comprehensive Total Rewards Program

Bonuses

Flexible benefits

Competitive pay

Qualifications

• 2-4 years experience in Transfer Agency or financial services.
• Proficiency in English, Mandarin, and Cantonese.

Responsibilities

• Process Transfer Agency transactions accurately and timely.
• Manage transfer of funds and liquidity of operating bank accounts.
• Generate and dispatch regular and ad-hoc reports.

Skills

Attention to detail

Interpersonal skills

Organizational skills

Education

Degree in relevant field

Tools

Excel VBA

Macros

Job description

Senior Client Operations Officer, Fund Distribution Services

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CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations, and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Fund Distribution is responsible for preparing and processing Transfer Agency transactions according to defined procedures, while meeting Client service level agreements & team KPI’s/KQI’s. The role involves ensuring the accuracy and timeliness of data sent to Fund Managers, collaborating with other teams within the Fund Distribution department and the wider organization. The officer will also assist the Assistant Manager in leading the team and act as the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region: APAC

Working hours: 9:00AM – 6:00PM

Responsibilities

1. Processing Transactions

• Input, validate, and correct transactions such as subscriptions, redemptions, transfers, and switches.
• Report transaction issues to relevant parties.
• Ensure all trades prior to cutoff are processed accurately and timely.
• Monitor the client queue to maintain high service levels.
• Verify signatures against documents, collaborating with Compliance and Register Management.
• Follow NIGO procedures during dispatching.

Generic Processes

• Generate distributions, process payments, and report to clients promptly.
• Handle file uploads and extracts, ensuring deadlines are met and resolving errors.
• Communicate clearly with internal teams regarding uploads, transfers, and delays.
• Assist in creating or updating risk documentation.
• Complete assigned tasks and projects timely.

Queries

• Provide professional client service maintaining CACEIS values.
• Communicate effectively with relevant teams.

Account Management

• Manage transfer of funds and liquidity of operating bank accounts.
• Process daily automated cash transactions and manual payments accurately.
• Reconcile bank transactions, resolve issues, and manage outstanding payments.

Reporting

• Generate and dispatch regular and ad-hoc reports.
• Respond to report requests from internal departments and clients.

Policy and Procedure Review

• Ensure deadlines are met and documents are reviewed accurately.

Cross Training

• Maintain productivity during staffing shortages and high volume periods.
• Complete relevant training programs promptly.

Qualifications & Skills

Must-have:

• Degree in relevant field
• 2-4 years experience in Transfer Agency, Securities Operations, or financial services
• Proficiency in English (written and oral)
• Proficiency in Mandarin and Cantonese (written and oral)
• Attention to detail
• Interpersonal and networking skills
• Organizational skills and ability to prioritize

Nice-to-have:

• Ability to work effectively in a busy environment
• Multi-tasking and time management skills
• Initiative and innovation
• Knowledge of Excel VBA and Macros

What’s in it for you?

We offer a comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive pay. You will be supported by leaders committed to your development, with access to world-class training and a collaborative culture that rewards initiative and hard work.

Skills Match

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