CUSTOMER SERVICE CONSULTANT

Zen Clinic; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative aesthetic clinic is seeking a dedicated Customer Service Representative to join their team. In this role, you will manage customer interactions across various platforms, ensuring satisfaction and addressing inquiries effectively. With a focus on teamwork and communication, you will contribute to the clinic's mission of providing world-class aesthetic treatments. This is an exciting opportunity for individuals looking to grow in the aesthetic industry and make a meaningful impact in customer service.

Qualifications

• At least 4 years of experience as a customer service representative.
• Must possess at least SPM, Certificate, or Diploma in any field.

Responsibilities

• Manage calls, chats, and emails while ensuring customer satisfaction.
• Follow up with patients regarding appointments and treatments.

Skills

MS Excel

MS Word

Customer Satisfaction Orientation

Communication Skills

Teamwork Spirit

Education

SPM

Certificate

Diploma

Job description

Send appointment reminders one day prior to the appointment.

Manage incoming and outgoing calls, chats, and emails.

Follow up with patients on appointments, as well as pre- and post-treatment.

Promote and send out available promotions to all database contacts.

Answer new inquiries via WhatsApp, email, and Facebook, and follow up accordingly.

Participate in monthly stock counts with therapists.

Identify and assess customers' needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Perform other similar and related duties as required or directed.

Assist in other administrative tasks as required.

Requirements:

• At least 4 years of working experience as a customer service representative.
• Must possess at least a SPM, Certificate, or Diploma in any field or relevant studies.
• Fresh graduates are encouraged to apply.
• Required skills: MS Excel, MS Word.
• Customer satisfaction orientation.
• Working experience in an Aesthetic Clinic is an added advantage.
• Highly self-motivated, willing to think and evaluate issues from different angles.
• High level of communication skills with customers and team members.
• Demonstrate teamwork spirit towards the objective of customer satisfaction.

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer service representative?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?

Zen Clinic is a new aesthetic clinic that specializes in performing a comprehensive range of aesthetic treatments, including corrective skin, body, and face treatments. We are dedicated to helping you meet world-class beauty standards. We provide some of the most exclusive, advanced medical aesthetic treatments specially crafted for busy modern individuals with unique needs.

We are currently looking for potential candidates to develop their careers and grow with us. If you’re looking for an opportunity to excel in the aesthetic industry, then we are your choice!

To help fast-track investigations, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

What can I earn as a Customer Service Representative?