Client Success Representative APAC (Remote, Contract)

INFUSE; Penang; Remote; MYR 100,000 - 150,000; Full time

Job summary

A dynamic company in Penang is seeking a Client Success Specialist to enhance client satisfaction and drive success. This role involves building relationships, managing client needs, and ensuring timely delivery of solutions. Join a supportive community that values your contributions and fosters professional growth.

Qualifications

• Proven experience managing client relationships in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not employ machine learning technologies during this phase, as we believe every human deserves attention from another human. We trust our experienced recruiting professionals to evaluate each application fairly and thoroughly.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. You will then be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we do not hire anyone without meeting them face-to-face or via Zoom. You will be invited to a live meeting or Zoom call to meet our INFUSE team.
4. If you remain interested and we find mutual enthusiasm, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members our family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth
• Assist with challenging client requests or issue escalations
• Support administrative and operational tasks such as data entry, updating systems, or managing schedules

Requirements

• Proven experience managing client relationships, preferably in related fields such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities in a fast-paced environment
• Empathy and understanding of client needs with effective addressing skills
• Proactive problem-solving abilities

If you're passionate about building relationships and delivering top client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference. Submit your application today!