Mandarin Content Review (Trust and Safety) – Search Engine

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to manage escalations from developers. This role involves breaking down complex issues for clear communication and conducting thorough research. The ideal candidate will possess excellent written and verbal communication skills, with a strong background in analytical problem-solving. Join a dynamic team that values professional development and offers defined career progression paths, making it an exciting opportunity for growth in a fast-paced environment.

Benefits

Annual and Sick Leave Benefits

Access to Training Opportunities

Defined Career Progression Paths

Engaging Staff Activities

Allowances Provided

Attractive Incentives

Qualifications

• 1-2 years in customer-facing roles with strong analytical skills.
• Proficiency in developer platforms and complex policies.

Responsibilities

• Handle escalations from developers regarding app actions.
• Conduct in-depth research with attention to detail.

Skills

Analytical Skills

Problem-Solving

Written Communication

Customer Service

Attention to Detail

Education

BA/BS Degree or Equivalent Experience

Tools

Productivity Suites

Internal Communication Tools

Job description

Job Responsibility

• Handle and resolve all escalations/appeals from developers regarding actions taken on their apps.
• Break down complex issues into clear and concise summaries for effective communication with developers and internal teams via email, bugs, and Hangouts.
• Conduct in-depth research with meticulous attention to detail, demonstrating advanced comprehension and decision-making abilities.
• Provide expert communication and display empathy for developers (end-customers) while mastering platform policies.

Job Requirements

• BA/BS degree (or 2 years relevant work experience in lieu of a degree).
• 1-2 years of experience in written communication or customer-facing roles with strong analytical, troubleshooting, and problem-solving skills.
• Proficiency in developer platforms and complex policies.
• Experience with productivity suites and internal tools for external communication.
• Ability to manage multiple priorities in a fast-paced environment and communicate effectively within a team.
• Excellent written and verbal communication skills, especially when addressing complex issues.

Job Benefits

• 9 AM - 6 PM (Monday - Friday, based on serving country time zone)
• Priority intake starting 21st May
• Leave: Annual and sick leave benefits.
• Professional Development: Access to training opportunities for growth.
• Career Advancement: Defined career progression paths.
• Employee Engagement: Engaging staff activities and initiatives.
• Allowance: Allowances provided.
• Working Days: 5 days per week.
• Incentives: Attractive incentives offered.