Senior Manager - Commercial, Vertical Market Technology

DB Schenker; George Town; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a forward-thinking global logistics company where you can shape your career and make a significant impact. In this role, you will serve as the focal point for Key Accounts, developing strategic relationships and driving business growth. Your responsibilities will include managing client service escalations, preparing account budgets, and organizing business reviews. With a strong emphasis on personal development and work-life balance, this position offers a competitive rewards package and opportunities for international challenges. If you have a passion for logistics and a knack for negotiation, this is the perfect opportunity for you.

Benefits

Continual Training and Development

Comprehensive Benefits Package

Work-Life Balance Policies

Comprehensive Insurance Package

Qualifications

• 6 to 10 years of experience in international transportation and logistics.
• Strong ability to influence outcomes across multiple products.

Responsibilities

• Achieve sustainable growth in volume, revenue, and gross profit.
• Manage account receivables and meet overdue targets.

Skills

Business Acumen

Interpersonal Skills

Commercial Negotiation

Communication Skills

Analytical Skills

Education

Degree or Equivalent Industry Qualification

Tools

CRM SalesCloud

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Accountabilities

1. Serve as the focal point of contact for the Key Accounts assigned, develop and maintain strategic/operational multi-level relationships.
2. Be the point of liaison with the Key Accounts on all business-related matters pertaining to overall business growth, including identification of potential new business opportunities, RFQ/RFI management, contractual agreements, and service level performance.
3. Develop a Key Account Development Plan including mapping out the client’s value chain, our competitive landscape, account penetration strategy, customer relationship matrix, and our value selling propositions.
4. Prepare an annual Key Account budget with close monitoring to meet or exceed the plan.
5. Manage client service escalations and work jointly with internal stakeholders for effective issue resolution.
6. Support the implementation of new business wins.
7. Organize Business Reviews and Workshops with clients as required.

Responsibilities

1. Achieve sustainable growth in volume, revenue, and gross profit.
2. Update CRM SalesCloud to reflect the latest customer profile, account development plan, pipelines, and results.
3. Manage account receivables and meet overdue targets.

Qualifications

• Degree holder or equivalent industry-specific qualification.
• Preferably 6 to 10 years of relevant commercial experience in the international transportation and logistics industry.
• Strong business acumen with the ability to influence outcomes across multiple products and locations.
• Excellent interpersonal skills and commercial negotiation experience.
• Effective communication and presentation skills.
• Excellent financial and process analytical skills.
• Good listening and moderation skills.
• Excellent command of spoken and written English.

Benefits

• We’re strong believers in continual training and development for our people. After all, your success is our success.
• DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits, and reward systems.
• Our vacation and leave policies reflect our belief in proper work-life balance.
• See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
• We provide a comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA), and Group Term Life (GTL).

To be considered for this position, you must have valid rights to work and live in Malaysia.