Customer Care Executive, Key Account

Nufarm; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading provider of agricultural solutions is seeking a driven sales professional to manage customer sales operations across Southeast Asia. The role involves building relationships, handling customer complaints, and coordinating with internal teams to ensure customer satisfaction and compliance with import/export regulations. The ideal candidate will have strong analytical skills, experience in customer operations, and a Bachelor's degree. Join us for a rewarding work environment with competitive compensation and opportunities for growth.

Benefits

Competitive Compensation

Comprehensive Benefits

Opportunities for Professional Growth

Qualifications

• Experience in managing customer operations and end-to-end import/export procedures.
• Strong Excel, data management, and analytical skills.

Responsibilities

• Support order processing from receipt of customer PO to completion.
• Negotiate sales contracts and manage customer interactions during export processes.
• Prepare business reviews and monitor progress with internal stakeholders.

Skills

Communication

Analytical Skills

Data Management

Problem Solving

Education

Bachelor’s Degree

Tools

Excel

Job description

About the role

Responsible for managing customer sales operations and delivering the best customer experience across Thailand, Sri Lanka, Philippines, South Korea, Vietnam, and other small countries. Build strong relationships with customers by servicing their demands, coordinating with internal teams and external vendors, and analyzing & tracking business plans for each customer.

What you'll be doing

• Support the order processing activities from receipt of customer PO to order completion, ensuring adherence to the order management process.
• Coordinate with the warehouse team for stock availability and delivery planning; align with the commercial team for order allocation and credit blocking.
• Handle customer complaints efficiently.
• Advise customers on transportation and payment methods; coordinate with transporters for factory stuffing.
• Maintain records of all transactions and interactions with customers.
• Develop cost analyses and propose pricing for approval.
• Monitor progress and manage commercial rebates with internal stakeholders.
• Prepare business reviews as part of Integrated Business Planning (IBP), providing detailed outlooks and forecasts for three months.
• Coordinate sales through distributors, ensuring customer satisfaction with order fulfillment, and maintain relationships at all levels for 100% account retention.
• Negotiate sales contracts and agreements with B2B key account partners.
• Manage customer interactions during export processes, including inquiries, shipment bookings, cargo tracking, and documentation, ensuring timely delivery and compliance with import/export regulations.

What we're looking for

• Bachelor’s Degree
• Experience in managing customer operations and end-to-end import/export procedures, including documentation and customs procedures.
• Strong Excel, data management, and analytical skills.
• Excellent communication, influence, and presentation skills.
• Experience in markets such as Malaysia, Thailand, Sri Lanka, and Philippines.
• Sales-driven, results-oriented, flexible, and capable of working in a matrix environment.
• Creative problem solver with good business acumen and data evaluation skills.

What we offer

At Nufarm Malaysia Sdn Bhd, we provide a rewarding work environment with competitive compensation, comprehensive benefits, and opportunities for professional growth.

About us

Nufarm Malaysia Sdn Bhd is a leading provider of innovative agricultural solutions, committed to sustainability and environmental responsibility. We focus on research and development to deliver high-quality products that meet our customers' needs.

Apply Now

If you are a driven sales professional seeking a challenging opportunity, we encourage you to apply!