Client Services Analyst

ITA Asia Limited; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in Kuala Lumpur. This role involves processing new business applications, conducting risk assessments, and ensuring compliance with Anti-Money Laundering regulations. You'll work closely with clients, providing updates and support while maintaining high standards of customer service. The company values analytical skills and attention to detail, offering a supportive environment with training opportunities for fresh graduates. Enjoy attractive perks like free meals and a collaborative workplace culture that fosters growth and development.

Benefits

Free daily breakfast

Free lunch

Attractive benefit perks

Qualifications

• 2-3 years of experience in client services or financial institutions.
• Proficiency in AML/CDD/KYC processes is preferred.

Responsibilities

• Process new business applications and perform risk assessments.
• Liaise with clients and advise them on application progress.

Skills

Analytical Skills

Attention to Detail

Client Services

Communication Skills

Education

Degree/Diploma in Accounting

Degree/Diploma in Finance

Degree/Diploma in Business Administration

Tools

MS Office

Job description

Job Description:

1. Follow procedures to process new business/plan applications, enter detailed and accurate information, and create accounts accordingly in the company Software Tools.
2. Perform risk assessments in accordance with company guidelines and Anti-Money Laundering (AML) requirements, determining whether to accept, modify, or decline applications.
3. Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
4. Evaluate all products by assessing risks according to company guidelines and regulations.
5. Investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.
6. Liaise with the Regulatory Compliance Officer for advice and with other business units for information when required.
7. Advise clients on the progress of their applications/requests.
8. Follow up on requests for riders added from existing clients.
9. Perform any incoming change requests.
10. Apply or adapt knowledge obtained from training to the tasks at hand.
11. Assist with general inquiries from clients or brokers via phone or written communication in a professional and courteous manner.
12. Perform other responsibilities and duties periodically assigned by supervisor/manager.

Job Requirements:

1. Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Administration, or a related field.
2. Experienced candidates should have at least 2-3 years of relevant hands-on experience in client services, the insurance industry, banking, or financial institutions.
3. Experience specializing in Anti-Money Laundering, Customer Due Diligence, and Know Your Customer (AML/CDD/KYC) will be an added advantage.
4. Proficiency in MS Office - Word, Excel, and Outlook.
5. Excellent command of written and spoken English and Mandarin (華語).
6. Additional specialized languages such as Japanese, Korean, or Russian will be an added advantage. Fully fluent Japanese/Korean/Russian speakers are encouraged to apply. Candidates must have full working rights for Malaysia.
7. A sense of responsibility and patience.
8. Strong analytical skills, data literacy, and attention to detail.
9. Fresh graduates are encouraged to apply as training will be provided.

Job Info:

1. Positions are available in Federal Territory of Kuala Lumpur and/or Federal Territory of Labuan.
2. Operation hours are from Monday to Friday, 8 am to 5 pm.
3. Free daily breakfast and lunch.
4. We offer attractive benefit perks to successful candidates.