Assistant Manager/Manager, Policy Administration (System Support)

Hong Leong Assurance; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to enhance IT systems and support operational efficiency. In this dynamic role, you will engage with stakeholders to gather requirements, design solutions, and ensure seamless technology access for employees. Your expertise in business analysis and system testing will be crucial as you drive improvements and provide training to users. Join a respected organization committed to delivering exceptional financial services and solutions, where your contributions will significantly impact the company's success and customer satisfaction.

Qualifications

• Minimum 3 years experience in business analysis and system testing.
• Good understanding of Life Insurance and Product Development cycle.

Responsibilities

• Provide technical assistance and troubleshooting support to IT systems.
• Gather requirements and translate business needs into system requirements.

Skills

Business Analysis

System Testing

Problem Solving

Communication Skills

SQL Query

Education

Degree in Business Administration

Tools

Microsoft Office

Job description

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We are looking for candidate who can provide technical assistance and troubleshooting support to our IT systems. You will be the go-to person for system-related issues, ensuring that our employees have seamless access to technology and helping us maintain system performance across the organization.

What you'll be doing:

Requirement Gathering and Analysis

Discuss with stakeholders to understand their needs and requirement.

Translate business needs into system requirements.

Prepare detailed requirements documentation and specifications.

Analyze system process to identify areas for improvement.

Solution Design

Brief and discuss with developers on the system requirements for best approach.

Prepare, execute test plan and conduct User Acceptance Test to ensure desired results are achieved. All test results are documented.

Propose “workarounds” for urgent solution.

Communication and Collaborations

Effective communication with variuos stakeholders, including business users, IT teams and vendor.

Provide system training/briefings to business user.

Involvement in Core System Transformation which includes data migration and testing to ensure smooth transition.

Provide feedback or give suggestion to improve operational efficiency.

Undertakes other work/duties/ad-hoc project assigned by superior as and when required.

What we required:

Candidate must possess at least a Degree in Business Administration or relevant disciplines.

Good understanding of Life Insurance, Insurance Act, Life Insurance cycle and Product Development cycle.

Minimum 3 years working experience related to business analysis and system testing.

Posses interest on system related work for operations efficiency.

Familiar with Microsoft Office i.e. Word, Excel, PowerPoint and SQL Query.

Self initiative and self motivation.

Able to work independently.

Strong analytical and problem solving skills.

Proficient in English and able to communicate (oral & written).

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in?

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

HONG LEONG ASSURANCE BERHAD

Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels.

HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia.

Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA.

With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services.

HONG LEONG FINANCIAL GROUP

Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad.

The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels.

Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in.

HONG LEONG GROUP MALAYSIA

Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.

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