Sales Account Manager

Qinetics Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading company in IT solutions is seeking a Sales & Account Manager to drive growth in SMB and Enterprise segments. The role involves strategic account management, client engagement, and business growth through consultative sales. Ideal candidates should have a strong background in IT sales, exceptional communication skills, and a proven track record in managing client relationships. Join us to help shape the future of IT solutions!

Benefits

Medical

Miscellaneous allowance

Dental

Parking

Home Internet Access

Insurance Coverage

Monthly

Qualifications

• 2–3 years of proven experience in account or sales management within the IT industry.
• Strong track record managing both SMB and Enterprise clients.

Responsibilities

• Establish and nurture strong relationships with IT and business unit stakeholders.
• Identify and close new business opportunities within SMB and Enterprise accounts.
• Maintain accurate records of account activities, forecasts, and pipeline using CRM tools.

Skills

Communication

Negotiation

Relationship Management

Education

Diploma or Degree in IT

Diploma or Degree in Business Administration

Tools

CRM systems

Job description

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Since 2008, Qloud MSP has delivered tailored IT solutions to businesses of all sizes, specializing in Managed Services, Cloud Solutions, Backup & Recovery, Project Management, and Cybersecurity.

The Sales & Account Manager will drive growth in both SMB and Enterprise segments through strategic account management and consultative sales, focusing on long-term client partnerships.

You’ll work closely with clients’ decision-makers, internal stakeholders, and partners to deliver tailored solutions and ensure client satisfaction.

Key Responsibilities

1. Client Engagement & Relationship Building

Establish and nurture strong relationships with IT and business unit stakeholders within SMB and Enterprise clients.

Act as a trusted advisor by understanding each customer’s strategic goals, technology landscape, and pain points.

Lead periodic business reviews and ensure client satisfaction throughout the service lifecycle.

1. Strategic Sales & Business Growth

Identify and close new business opportunities within SMB and Enterprise accounts.

Manage full sales cycles—from prospecting and proposal development to negotiation and closing.

Conduct sales presentations, solution demonstrations, and commercial negotiations tailored to the customer’s business scale.

Upsell and cross-sell relevant solutions to maximize value within existing accounts.

Work closely with technology principals, partners, and vendors to build joint value propositions for clients.

Coordinate with internal teams (presales, delivery, and support) to align on solution delivery and customer expectations.

1. Account & Market Management

Monitor market conditions, competitor activity, and industry trends within SMB and Enterprise markets.

Recommend competitive pricing strategies and positioning based on market intelligence.

Handle customer feedback, service issues, and quality concerns by initiating appropriate corrective actions.

1. Reporting & Forecasting

Maintain accurate records of account activities, forecasts, and pipeline using CRM tools.

Prepare regular sales reports, client updates, and sales performance tracking.

Requirements

• Diploma or Degree in IT, Business Administration, or related discipline.
• 2–3 years of proven experience in account or sales management within the IT industry.
• Strong track record managing both SMB and Enterprise clients.
• Experience in IT solutions, services, and product sales (infrastructure, software, managed services, etc.).
• Exceptional communication, presentation, and negotiation skills.
• High initiative, independent and team-oriented with strong networking abilities.
• Familiarity with CRM systems and sales reporting tools.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a sales account manager?
• Do you have experience in a sales role?
• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have in the IT industry?
• How many years' experience do you have with forecasting for businesses?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Computer Software & Networking 51-100 employees

Business without Boundaries, that’s us! We enable the information age with complete and personalized business solutions.

Qinetics has grown to become a renowned industry player in the Domain Name Services, Managed Services and Enterprise IT Solutions since its inception in year 2000. Qinetics now has a workforce of more than 100 employees and with offices in KL, Singapore, Indonesia, Thailand and Vietnam.

Now we are reaching out to dedicated and dynamic individuals who are keen to help us grow even further!

So, whether you are a fresh graduate or an experienced personnel, Qinetics is all about Making Things Happen, together with YOU!

Hungry for Growth. Eager to Learn. Have Each Other Back

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Perks and benefits Medical Miscellaneous allowance Dental Parking Home Internet Access, Insurance Coverage, Monthly

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