Senior Asset & Configuration Specialist

DHL Germany; Cyberjaya; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Asset & Configuration Specialist to join their dynamic IT team. This role offers the chance to shape the technology backbone of a leading logistics company, focusing on managing IT hardware assets efficiently. With a commitment to innovation and digital solutions, you will ensure the smooth operation of the asset management system while collaborating with a global team. The position provides opportunities for professional growth in a supportive environment, making it ideal for those eager to make a significant impact in a multinational setting.

Benefits

Hybrid work arrangements

Unlimited outpatient medical coverage

Personalized flexi benefit plan

Flexible public holiday choices

Modern offices with free parking

Qualifications

• Very good asset and configuration management skills are essential.
• Experience with ServiceNow is mandatory.

Responsibilities

• Support, train, and advise end users on IT hardware asset management.
• Resolve user queries and incidents to ensure smooth system functionality.

Skills

Asset Management

Configuration Management

ServiceNow

Communication Skills

Analytical Thinking

Tools

Global ServiceNow

Job description

Start your IT career with us!

Senior Asset & Configuration Specialist

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about properly managing company assets. Our organization is continuously expanding; no matter your level of Configuration or Asset Management proficiency, you can always grow within our diverse environment.

Grow together

IT Hardware Asset Management (ITHAM) is a shared service to support the exponential demand from DHL divisions to manage IT Hardware Assets in a central repository in order to increase security, manage costs, and ensure compliance for the group. IT HAM controls all IT hardware assets owned and leased by the group throughout the asset lifecycle and maintains accurate asset information in the Asset Database. The main focus is on the financial, contractual, and disposal aspects of the assets.

Our role is to ensure that IT Hardware Asset Management (ITHAM) shared service (running on Global ServiceNow platform) functions as expected. We resolve user queries, incidents, provide end-user consultancy and training, test system enhancements, and platform releases. All to consistently deliver a functioning system that can be used as designed and expected.

Ready to embark on the journey? Here’s what we are looking for:
As a Senior Configuration Specialist, having very good asset and/or configuration management skills will be an integral part of this role. Good experience in ServiceNow is also mandatory. Additionally, having attention to detail is a huge plus.

You will be supporting, training, and advising end users, so excellent communication skills are vital. Analytical thinking and testing competence/experience will be needed to ensure smooth running of the GSN Asset application and introduction of new application features. You are able to work independently, prioritize, and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.