HR Support Executive (Cantonese Speaker) – Penang | Weekday Office Hours

Agensi Pekerjaan JobScoper Sdn Bhd; George Town; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in Penang is seeking an HR Support Specialist to provide employee assistance and manage HR processes. The ideal candidate will have a strong background in HR support and customer service, with proficiency in Cantonese and English. This role offers growth opportunities through training and mentorship, along with a competitive salary and benefits.

Benefits

Competitive salary

Solid benefits

Training and mentorship

Recognition for contributions

Qualifications

• Minimum 3 years in employee support with HRIS and payroll knowledge.
• Over 4 years in customer support with HR processes understanding.

Responsibilities

• Act as main liaison for employee inquiries via phone, email, and chat.
• Provide timely assistance on payroll, leave, and HR policy matters.

Skills

Problem Solving

Communication Skills

Fluency in Cantonese

Education

Degree in HR Management

Tools

Workday HCM

ServiceNow

Job description

• HR Support Experience: Minimum 3 years in employee support, with solid understanding of HRIS, payroll, benefits, and company policies
• Customer Service Background: Over 4 years in customer support, with working knowledge of HR processes and workflows
• Educational Background: Degree or relevant coursework in HR Management, HRIS, or related fields is preferred
• Language Skills: Proficiency in both Cantonese and English is required for effective communication
• Working Hours: Monday to Friday, 8:00 AM – 5:00 PM
• Primary Contact Point: Act as the main liaison for employee inquiries through phone, email, and chat
• HR Support Delivery: Provide accurate and timely assistance on payroll, leave, benefits, and HR policy matters
• Case Management: Manage employee requests using systems such as Workday HCM and ServiceNow
• Problem Solving: Apply critical thinking to resolve moderately complex or sensitive issues
• Confidentiality & Compliance: Uphold strict confidentiality and ensure full compliance with HR policies and legal requirements
• Make a Real Impact – Join a company that values diverse voices, fosters collaboration, and drives meaningful change together.
• Bring Your Vision to Life – Your ideas, no matter how bold or new, are heard, valued, and turned into action.
• Level Up Your Career – Unlock growth opportunities through training, mentorship, and hands-on experience.
• Get Rewarded Right – Enjoy a competitive salary, solid benefits, and consistent recognition for your contributions.

Fluency in Cantonese HR Support Experience Knowledge of Employment Laws Communication Skills

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