Associate Representative - Inside Sales

WESCO Distribution; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in distribution is seeking an Associate Representative for Inside Sales. This role involves engaging with customers primarily via phone and email to boost sales and enhance customer satisfaction. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work both independently and as part of a team. This position offers opportunities for growth and development in a dynamic sales environment.

Qualifications

• 0-2 years experience in sales and sales administration.
• Ability to communicate clearly, both verbally and in written form.

Responsibilities

• Obtain orders through email and telephone calls.
• Prepare and follow up on verbal or written quotations.
• Report industry trends and customer feedback to management.

Skills

Sales

Communication

Attention to detail

Teamwork

Education

High School Degree

Bachelor’s degree

Tools

Microsoft Office

Job description

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%