Customer Service Representative

GrowthFN Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a Full-time Customer Service Representative fluent in Cantonese. The role involves managing customer inquiries and providing excellent service. Flexible working hours and various allowances are offered, along with a supportive team environment.

Benefits

Flexible working hours

Accommodation for outstation candidates

Annual Leave: 12 days

Medical Leave: 14 days

Qualifications

• 1 year of relevant work experience required.
• Must be 18 years old.

Responsibilities

• Handle inbound calls, live chat, and emails regarding customer inquiries.
• Exceed customer expectations by providing accurate information.
• Work with the team to meet KPI and SLA targets.

Skills

Customer Service

Cantonese

English

Typing

Computer Literacy

Education

SPM

UEC

IGCSE

Job description

GrowthFN Sdn Bhd is hiring a Full-time Customer Service Representative in Taman Setapak Indah, Federal Territory of Kuala Lumpur. Apply now to join our team.

Job Summary:

• Flexible working hours available
• 1 year of relevant work experience required
• Expected salary: RM3,200 per month

Position Details:

Role: Customer Service Executive (Cantonese Speaker)

Market: Taiwan & Hong Kong

Location: Johor Bahru, Malaysia

Qualifications: 18 years old, completed SPM, UEC, or IGCSE certificates

Languages: Chinese + Cantonese, English

Working Days & Shifts: 5.5 days/week, rotational shifts (24/7)

Headcount: 20

Joining Date: ASAP

Salary: Up to RM4,200 (RM3,200 Basic + RM300 6th Day Allowance + RM300 Night Shift Allowance + RM400 KPI)

Accommodation: 1 month provided for outstation candidates upon request, with a 6-month service bond

Job Responsibilities:

• Handle inbound calls, live chat, and emails regarding customer inquiries, complaints, comments, feedback, and product issues
• Exceed customer expectations by providing accurate information and excellent service
• Work with the team to meet KPI and SLA targets
• Proficient in typing and computer literacy
• Manage multiple tasks in a fast-paced environment
• Read Traditional Chinese characters

Leave Policy:

• Annual Leave: 12 days
• Medical Leave: 14 days
• Additional leave details will be provided during onboarding