Key Account Executive / Senior Executive / AM

Serba Wangi; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

An established industry player seeks a dynamic Key Account Executive to lead strategic partnerships in the FMCG sector. This pivotal role involves managing high-value accounts, optimizing sales strategies, and ensuring exceptional customer experiences. You'll collaborate with internal teams to drive growth and loyalty among key clients. If you're ready to make a significant impact and grow your career within a supportive and agile sales team, this opportunity is perfect for you!

Benefits

Competitive salary

Performance-based incentives

Career progression opportunities

Qualifications

• 2-5 years of experience in sales, preferably in FMCG.
• Proven experience in managing key accounts and driving retail sales.

Responsibilities

• Build and maintain strong relationships with key clients.
• Develop tailored sales plans for each key account.
• Track monthly sales results and collaborate with internal teams.

Skills

Sales Management

Negotiation Skills

Relationship Management

Analytical Skills

Communication Skills

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Marketing

Job description

Key Account Executive / Senior Executive / AM

Join Our Team as a Key Account Executive / Senior Executive / Assistant Manager (FMCG)!

Are you ready to take charge of strategic partnerships and make a real impact in the CVS & VD channel? We’re looking for a dynamic and driven individual to lead the way in managing our high-value key accounts—including 7-Eleven, My News, Family Mart, Eco-shop, and Ninso.

In this pivotal role, you’ll be the face of our brand to key clients, responsible for accelerating sales, optimizing inventory, and ensuring exceptional customer experiences. You'll collaborate closely with internal teams to meet business goals and build lasting relationships that drive loyalty and growth.

Be the trusted partner our clients rely on—apply now and shape the future of our success together!

Key Responsibilities:

1. Build and maintain strong, long-term relationships with key clients at multiple levels within their organizations.
2. Conduct regular store visits and communication touchpoints to ensure proactive engagement and support.
3. Develop tailored sales plans for each key account based on individual client needs and company objectives.
4. Execute promotional activities and ensure alignment with brand strategies and seasonal campaigns.
5. Identify potential business opportunities and open trading accounts with these customers.
6. Prepare sales decks and negotiate better terms to list our products in retail clients.
7. Track monthly sales results and collaborate with internal teams to meet or exceed targets.
8. Coordinate with HQ and Finance to maintain healthy stock levels across all points of sale.
9. Monitor sell-through rates and implement timely replenishments to avoid out-of-stock or overstock situations.
10. Work with HQ to negotiate pricing, trade terms, and contract renewals with clients to ensure profitability.
11. Understand customer feedback, operational challenges, and emerging needs to propose new business solutions.
12. Regularly track performance metrics, analyze results, and suggest actionable improvements.
13. Provide timely reports and insights to management on sales progress and client updates.
14. Conduct regular performance reviews and provide on-the-ground support.
15. Stay updated on market developments, trends, and competitor activities to inform business strategies.
16. Monitor the financial health of clients and report any unusual or concerning behavior to HQ and Finance promptly.
17. Work closely with Marketing, Operations, and Product Development teams to ensure seamless delivery and execution.

Ideal Candidate:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum 2-5 years of experience in sales, preferably in the FMCG industry.
• Proven experience in managing key accounts and driving retail sales performance.
• Strong negotiation, communication, and interpersonal skills.
• Analytical mindset with strong problem-solving capabilities.
• Knowledge of the Malaysian retail landscape and relevant industry insights.
• Willingness to travel locally for store visits and client meetings.

Why Join Us?

• Work with some of the biggest names in the industry.
• Collaborate with an agile, experienced sales team that values impact over hierarchy.
• Competitive salary + performance-based incentives.
• Career progression opportunities within a regional or national KAM framework.

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Key Account Executive?
• Are you willing to travel for this role when required?
• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have with forecasting for businesses?

Manufacturing, Transport & Logistics 51-100 employees

JATI rice is so much synonymous with its producer Serba Wangi Sdn Bhd. Our Company started its operation in 1993, and has become one of the nation's leading rice millers and wholesalers focusing on rice business. The business covers an extensive scale of activities ranging from milling, processing, packaging to distribution of various rice and rice products under flagship brand JATI.

Serba Wangi’s reputable products come under various brand names besides Jati – Kapal Layar, Carnation, Songhe Noble Pine Crane, Songhe Lotus, Fres-Harves, Jati Signature and ecoBrown’s, a series of rice for health conscious consumers.

Our company’s headquarters operates its business entity right from the heart of the ‘Rice Bowl State of Kedah”. At present, Serba Wangi has a wide distribution network covering the whole of Peninsula Malaysia under its group. It operates and set up own branches in Penang, Perak, Selangor, Negeri Sembilan, Pahang, Melaka and Johor to support and handle processing, distribution and wholesaling operations.

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