Customer Success Specialist - Mandarin- KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experience through effective communication and problem-solving skills. In this dynamic role, you will manage customer inquiries via phone and email, providing essential information and support. The ideal candidate is fluent in both English and Mandarin, possesses excellent communication abilities, and is eager to learn and grow. This position offers a unique opportunity to work within a 24/7 shift environment, contributing to customer satisfaction and loyalty. If you're passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Fluency in English and Mandarin is essential for this role.
• SPM qualification or higher is required.

Responsibilities

• Educate customers on self-service options and automated banking channels.
• Clarify customer needs and provide effective solutions.

Skills

Fluent in English

Fluent in Mandarin

Excellent written communication

Excellent verbal communication

Customer rapport building

Problem-solving

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Education level : SPM and above
• Able to work in 24*7 Shift rotational basis
• Proven ability to promote and build extraordinary customer rapport
• Experience in a bank or financial institution customer service environment will have added advantage
• Willingness to learn and improve
• Fresh Graduates are encourage to apply.

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.