Executive, Customer Relations Management ( URGENT - 1 YEAR CONTRACT)

GuocoLand; Rawang; On-site; MYR 30,000 - 50,000; Full time

Job summary

Join a reputable property developer as a Customer Relations Executive, where you'll build strong relationships with customers and ensure their satisfaction. This role is perfect for those passionate about real estate and customer service. Work alongside an experienced team in a dynamic environment, enhancing your skills while contributing to the company's growth. Fresh graduates are welcome, making this an ideal opportunity to kickstart your career in a supportive setting. Embrace the chance to make a difference in customer relations and be part of an innovative team committed to excellence.

Qualifications

• Strong communication skills with a friendly and professional demeanor.
• Proficiency in Microsoft Office and multitasking abilities.

Responsibilities

• Handle customer inquiries and complaints regarding property issues.
• Coordinate with departments to enhance customer experience.
• Conduct customer satisfaction surveys during property handovers.

Skills

Communication Skills

Microsoft Office Proficiency

Multitasking

Customer Service

Professional Demeanor

Education

Diploma in any discipline

Job description

Executive, Customer Relations Management ( URGENT - 1 YEAR CONTRACT)

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Are you looking for an immediate opportunity with a reputable company that will help you grow your career? We are a well-known, publicly listed property developer, and we are seeking a friendly, organized, and service-focused individual to join us as a Customer Relations Executive. Your role will involve building strong relationships with our customers by handling feedback, questions, and concerns, and collaborating with other teams to ensure customer satisfaction. You will play a key role in providing the best experience for our customers, which in turn supports our company's growth. This position is ideal for someone with a keen interest in real estate and a passion for customer service.

Why You Should Apply:

1. Work with an Established Company: Join a top property developer known for excellence. Collaborate with a mature and experienced team to learn and enhance your skills.
2. Perfect for Job Seekers in Transition: If you're between jobs or seeking an immediate role, this opportunity allows you to gain valuable experience and strengthen your resume.
3. Great Location: Based at Kota Emerald, Rawang, ideal for those looking for opportunities in Rawang.
4. Fresh Graduates Welcome: An excellent starting point for recent graduates to kickstart their careers and gain practical experience.

Responsibilities:

• Handle customer questions, complaints, and requests, including issues related to property handovers and defect reports.
• Coordinate with other departments to improve customer experience through retention initiatives.
• Track and follow up on customer inquiries and complaints to ensure prompt resolution.
• Participate in weekly meetings with site teams to oversee defect management.
• Conduct customer satisfaction surveys during property handovers.
• Collaborate with authorities and internal teams to resolve customer issues.
• Engage in customer relations programs to enhance property value and company image.
• Adhere to all company policies and procedures in your activities.
• Perform any additional duties assigned by management.

Skills and Qualifications:

• Strong communication skills: clear, friendly, and professional.
• Positive attitude and professional demeanor.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work well within a team.
• Sense of urgency and ownership of tasks.
• Professional appearance and pleasant manner on duty.

Requirements:

• Diploma in any discipline.
• Experience in the property industry is advantageous but not mandatory.
• Friendly and attentive, capable of managing face-to-face customer interactions confidently.
• Fluent in Bahasa Malaysia and English; additional languages are a plus.
• Willing to commit to a 1-year contract.
• Immediate starters preferred. Fresh graduates are encouraged to apply.

Additional Information:

Interested candidates should update their profiles and be prepared to answer questions regarding their eligibility to work in Malaysia, expected salary, qualifications, notice period, language proficiency, and experience in real estate and customer service.

About GuocoLand Malaysia: A subsidiary of Singapore's award-winning GuocoLand Limited, leading regional property development across Singapore, China, and Malaysia. Listed on Bursa Malaysia, we develop vibrant residential townships, innovative integrated developments, and commercial projects. Our assets include Menara Guoco, Menara HLX, Plaza Zurich, DC Mall, and Sofitel Kuala Lumpur in Damansara City. Backed by the Hong Leong Group, we offer rewarding careers, a dynamic work environment, and growth opportunities.

Join us to be part of a dedicated team committed to excellence and innovation.