Service Engineer/Senior Service Engineer

Dong Yang Elevator (M) Sdn Bhd; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide technical support and manage a dynamic team. In this role, you will ensure quality assurance, maintain customer relationships, and develop innovative solutions to enhance service delivery. The ideal candidate will possess strong project management skills and be proficient in both Bahasa Malaysia and English. Join a forward-thinking company that values leadership and analytical skills, offering a supportive environment with attractive benefits and opportunities for growth.

Benefits

Monthly incentives

KWSP / SOCSO included

14 days of annual leave

Medical coverage

Qualifications

• Possess a Professional Certificate or Bachelor's Degree in Electrical/Mechanical.
• Fluent in Bahasa Malaysia and English.

Responsibilities

• Provide technical support and perform quality assurance checks.
• Manage the team and ensure objectives are met.

Skills

Project Management

Leadership

Analytical Skills

Problem-Solving

Customer Service

Education

Professional Certificate

Bachelor's Degree

Advanced Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Responsibility

1. Provide technical support, resolve issues, and perform quality assurance checks.
2. Manage the team and ensure team objectives are being carried out.
3. Display extensive working knowledge of industry standards and practices, including product details and company services offered.
4. Monitor and review work schedules for service and repair work for the maintenance team.
5. Identify root maintenance issues, develop ideas, and propose solutions in technical reports.
6. Prepare quotations, technical reports, follow up, analyze data, and summarize collected data; provide regular reports to management.
7. Offer excellent customer service, maintain customer relationships, ensure repeat business through upselling, and handle customer concerns or complaints promptly and professionally.

Job Requirements

1. Candidate must possess at least a Professional Certificate, Bachelor's Degree, Advanced/Higher/Graduate Diploma, or Certificate in Electrical, Mechanical, or equivalent.
2. Fluent in Bahasa Malaysia and English.
3. Strong project management skills.
4. Good leadership and interpersonal skills.
5. Strong analytical and problem-solving skills.
6. Able to work independently and effectively in a team environment.
7. Excellent skills in Microsoft Excel and PowerPoint.

Job Benefits

1. Monthly incentives.
2. KWSP / SOCSO included.
3. 14 days of annual leave per year.
4. Medical coverage provided.