Helpdesk (Cyberjaya)

Opus Consultants; Kuala Lumpur; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance operational efficiency in Kuala Lumpur. This role involves managing customer inquiries, generating accurate records, and ensuring compliance with health and safety regulations. The ideal candidate will bring over 16 years of experience, demonstrating independence and strong communication skills. Join a forward-thinking team committed to excellence and contribute to impactful company programs and activities. This opportunity offers a chance to make a significant difference in service quality and operational performance.

Qualifications

• 16+ years of experience in customer service or related field.
• Strong ability to work independently and in teams.

Responsibilities

• Receive and escalate customer calls to technical personnel.
• Generate records for all requests and complaints accurately.
• Compile reports for operational performance monitoring.

Skills

Customer Service

Data Management

Communication Skills

Problem Solving

Education

High School Certificate

Job description

Key Responsibilities

• Receive call from customers and escalate to technical personnel in order to attend to customer’s problem.
• Generate and file records on all requests, work orders, and complaints in a timely and accurate manner.
• Produce daily ageing report to support operation performance monitoring.
• Compile deduction mapping report for validation meeting.
• Coordinate Internal communication between services to support operation.
• Manage in and out of key administration for security purpose.
• Execute call back system in order to improve service quality.
• Record data in system and hardcopies accurately and timely.
• Comply with Health, Safety, Security & Environment (HSSE) regulation at work place.
• Support company programmes and activities such as related to HSSE and LEAN e.g. tool box session at agreed frequency set by management.
  
  

Job Requirements

• High School Certificate
• At least 16 years of experience in the related field is required for this position
• Independent and adept at working in groups, with the ability to interact with all levels of personnel.