E-commerce Executive

Synergy XYZ; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading AI-driven creative marketing agency in Malaysia is looking for an experienced Marketing Strategist. The role involves planning and executing marketing strategies, managing e-commerce platforms, and analyzing performance data to enhance brand growth. Join a dynamic team to drive impactful solutions for clients.

Qualifications

• Experience in integrated marketing solutions.
• Ability to manage e-commerce platforms.

Responsibilities

• Support in preparing proposals and planning marketing roadmaps.
• Manage e-commerce platforms and campaigns.
• Analyze performance data and propose improvements.

Skills

Strategic Planning

Customer Service

Data Analysis

Job description

About Us:

We are an AI-driven creative marketing agency that blends advanced technology with innovative marketing strategies. In our fast-paced environment, we leverage data-driven insights and creativity to deliver impactful solutions. We are seeking an experienced Marketing Strategist to strategically pitch workable, effective integrated marketing solutions that enhance our client's brand and drive growth.

Planning & Strategy

• Support the E-Commerce Manager in preparing proposals and planning marketing roadmaps.
• Assist in proposing and recommending promotional mechanisms across all sales channels.

Promotion & Execution

Manage and operate e-commerce platforms on a daily basis, including:

• Submitting and setting up campaigns and promotions.
• Updating posts, banners, and product information.
• Monitoring campaigns to ensure smooth execution and error-free performance.

Inventory Management & Forecasting

• Monitor and forecast inventory to ensure product availability aligns with campaign plans.

Customer Service

• Respond promptly to customer inquiries and resolve issues efficiently.
• Handle customer reviews and feedback.
• Develop and update FAQs.
• Send broadcast messages to customers as needed.

Fulfilment Support

• Process and prepare e-commerce order documentation for packers to ensure timely fulfilment.

Content Development

• Prepare content direction briefs for the Content Team to develop engaging and relevant e-commerce content.

Media Management

• Temporarily manage Shopee and Lazada ads, ensuring alignment with promotional strategies.

Communication & Collaboration

• Liaise with clients on day-to-day e-commerce tasks.
• Coordinate with the Tech Team for quality control and assurance.
• Work with the Content Team to propose engaging content ideas for the e-commerce platform.
• Collaborate with the Media Team to align monthly campaigns and promotions with media buying strategies.
• Maintain close communication with marketplace Key Account Managers (KAMs) or Relationship Managers (RMs) to improve store performance.

Reporting & Analytics

• Assist in preparing performance reports covering engagement, sales attribution, product rankings, KPIs, ROI, etc.
• Present campaign and performance reports to clients.
• Analyze performance data to evaluate marketing effectiveness and propose improvements for future campaigns.
• Coordinate with the Analytics Specialist to monitor competitor performance and identify market trends.