Team Lead, VIP Customer Service (Mandarin & English Support)

OKX; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading crypto exchange is looking for a VIP Team Manager in Kuala Lumpur. The role involves managing a team, enhancing collaboration, and ensuring excellent service for VIP users. Ideal candidates will have strong leadership skills and experience in customer service management, with a proactive attitude and excellent communication abilities. This position offers various perks including meal and transport allowances, training benefits, and opportunities for growth.

Benefits

Meal allowance up to RM 500/month

Unlimited transport allowance

Monthly team building

RM 3,500 training & wellness benefits per annum

Yearly bonus

Insurance coverage for employees & dependants

Employee engagement and recognition program

Multinational working environment

Qualifications

• At least 2 years of experience managing a customer service team with at least 10 members.
• Experience in VIP services or operations is preferred.

Responsibilities

• Manage and supervise the VIP team, ensuring efficient work operations.
• Enhance team members' skills through training and leadership.
• Coordinate departmental cooperation for efficient work completion.

Skills

Communication

Coordination

Leadership

Stress Tolerance

Education

Bachelor's degree

Job description

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing:

• Responsible for the daily management and supervision of the VIP team, tracking and completing various data indicators of the team, and building the brand image of VIP managers. Dedicated to the execution of the team's goals, planning, and policies, as well as formulating, optimizing, and supervising processes and systems to ensure efficient work operations. Familiar with competitive products, continuously promoting product optimization to ensure an excellent product experience for VIP users, and increasing VIP users’ engagement.
• Enhance team members' abilities by providing work assistance and training, improving individual skills, and effectively practicing leadership.
• Coordinate departmental cooperation, enhancing collaboration between departments to complete work more efficiently.
• Ensure timely follow-up and handling of exceptional situations, promptly follow up and intervene in handling special or widely impactful issues.

What We Look For in You:

• Bachelor's degree or above.
• Strong sense of responsibility with full execution ability. Proactive work attitude with a spirit of leading by example. Has good affinity, communication, and coordination skills. Good at stress tolerance.
• At least 2 years of experience managing a customer service team with at least 10 members.
• Good sensitivity and foresight, with a certain degree of innovation.
• Experience in VIP services or operations is preferred.
• Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-JC3

#LI-Onsite

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