Customer Service (Outdoor) cum Technical Support

Ace Star Industries Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is looking for a Customer Service (Outdoor) cum Technical Support professional to join their dynamic team in Johor Bahru. This full-time role involves delivering exceptional customer service and providing technical support to clients. The ideal candidate will possess strong communication skills, be customer-oriented, and have a valid driving license with the willingness to travel for on-site visits. With on-the-job training provided, this position is perfect for those with a background in electronics or technical support. Join a team dedicated to excellence in cleanroom and ESD control products and services.

Qualifications

• At least a Secondary School/SPM/'O' Level or Professional Certificate.
• Valid driving license with own transport and willingness to travel.

Responsibilities

• Serve customer queries and feedback, proposing solutions timely.
• Manage and coordinate Cleanroom / ESD product installation.

Skills

Customer Service

Technical Support

Communication Skills

Proficiency in Bahasa Malaysia

Proficiency in English

Education

Secondary School/SPM/'O' Level

Professional Certificate

Job description

Customer Service (Outdoor) cum Technical Support

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About the role

Ace Star Industries Sdn Bhd, a leading provider of cleanroom and ESD control products and services, is seeking a talented Customer Service (Outdoor) cum Technical Support professional to join our dynamic team in Johor Bahru, Johor. In this full-time role, you will be responsible for delivering exceptional customer service and providing technical support to our valued clients.

Minimum qualifications:

• At least a Secondary School/SPM/'O' Level or Professional Certificate.
• Proficiency in Bahasa Malaysia and English.
• Good communication skills and results-oriented.
• Valid driving license with own transport and willingness to travel for on-site customer visits.
• Customer-oriented with a sense of responsibility.

Key responsibilities:

• Serve customer queries and feedback, proposing solutions in a timely manner.
• Ensure proper and on-time delivery of products/services ordered by customers.
• Manage and coordinate Cleanroom / ESD product installation at customer sites.
• Provide technical support and assistance to clients.

On-Job Training will be provided to successful candidates. Technicians from electronics factories are encouraged to apply. This is a full-time position.

Additional requirements:

• Proficiency in English and Bahasa Malaysia, with the ability to communicate clearly and confidently.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Technical Support role?
• Do you have customer service experience?

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