Assistant Manager, Quality Assurance (Retail)

ZUS Coffee; Subang Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Manager for Quality Assurance in the retail sector. This role involves conducting internal audits, ensuring compliance with food safety standards, and leading quality assurance initiatives. The ideal candidate will have a strong background in quality control management, effective communication skills, and a proactive approach to problem-solving. Join a dynamic team dedicated to maintaining high standards and improving processes within a fast-paced environment. If you are passionate about quality assurance and thrive under pressure, this opportunity is perfect for you!

Qualifications

• 5+ years of experience in quality control and assurance management in F&B.
• Knowledge of food safety standards and quality assurance terminology.

Responsibilities

• Conduct internal audits to ensure compliance with food safety and quality standards.
• Lead and guide team members to achieve project deliverables.
• Support the development of QA program improvements and lead projects.

Skills

Quality Control Management

Food Safety Standards

Problem-Solving Skills

Effective Communication

Attention to Detail

Education

Bachelor’s Degree in Food Science and Technology

Formal Training in HACCP / GFSI

Job description

Position Responsibilities

• Plan and schedule outlet audits to meet company requirements, and execute improvement plans for effective and efficient audit programs.
• Conduct internal audits at outlets to ensure compliance with food safety, hygiene practices, product quality, and regulatory requirements in accordance with established standards and schedules.
• Review, verify, and follow up on corrective actions by relevant stakeholders to ensure effective and timely implementation.
• Communicate best practices, food safety protocols, and quality standards to retail outlet teams to ensure consistent implementation and awareness.
• Monitor and analyze outlet audit performance, identify gaps through analysis, and implement continuous improvement initiatives to enhance overall quality and compliance.
• Maintain relevant documentation, updating and revising as necessary.
• Lead and guide team members to achieve project deliverables, fostering collaboration and maintaining high standards.
• Collaborate with stakeholders on special projects or tasks assigned by superiors or management.
• Support the development of QA program improvements and lead projects to enhance systems, standards, processes, and procedures.
• Assist in executing the Supplier Quality Management program, evaluate current suppliers, and identify opportunities for improvement.
• Manage, coordinate, and analyze product incidents through root cause analysis and facilitate incident resolution.
• Support the establishment and maintenance of HACCP system compliance, ensuring necessary corrective actions are identified and addressed.

Qualifications & Experiences

• Bachelor’s Degree in Food Science and Technology, Engineering, or related disciplines.
• Formal training in technical areas relevant to product safety standards (HACCP / GFSI).
• At least 5 years of experience in quality control and assurance management within the F&B chain industry.
• Fluent in English and Malay (spoken and written); additional languages are an advantage.
• Knowledge of food safety standards, quality assurance terminology, and implementation methods.
• Technical experience with certification audits such as HACCP is preferred.
• Ability to articulate information clearly and respond positively to new challenges.
• Effective communication skills with team members, colleagues, and suppliers.
• Attention to detail, accuracy, and problem-solving skills.
• Confidence, proactivity, and ability to work under pressure and meet deadlines.
• Own transport and willingness to travel.

Note: Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-assistant-manager-quality-assurance-retail