Personal Financial Consultant (Nationwide)

AFFIN Group; Muar; On-site; MYR 36,000 - 60,000; Full time

Job summary

Join a leading financial institution in Johor, where you can make a significant impact. As a key player, you will be responsible for achieving sales targets, managing customer inquiries, and ensuring compliance with regulations. This role offers the opportunity to lead promotional activities and contribute to social commitment initiatives.

Qualifications

• Minimum 2 years’ experience in sales and marketing for banking products.

Responsibilities

• Achieve financing and credit card targets as assigned.
• Process and submit new loan applications.
• Provide exceptional customer service.

Skills

Sales and Marketing Acumen

Communication

Interpersonal Skills

Proactive Attitude

Education

Bachelor’s Degree or Diploma

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

Job Description

• Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
• Achieve branch business referral target as assigned.
• Execute sales plan and strategies to achieve the targets assigned.
• Scrutinize customers and applications to prevent fraud and losses.
• Process and submit new loan applications to the Consumer Credit Department (CCD).
• Follow up with CCD for approval, acceptance, and disbursement processes.
• Coordinate with the Consumer Operation Department (COD) for after-sales services and credit-related matters.
• Identify potential customers to cross-sell the Bank’s products and services.
• Ensure compliance with statutory and regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Provide exceptional customer service.
• Manage customer inquiries and complaints.
• Provide training/briefings on products in the Branch Manager’s (BM) absence.
• Lead the branch in promotional activities and campaigns for Loan, Wealth, Bancassurance, and Takaful during BM’s absence.
• Manage and undertake ad-hoc assignments as assigned by management from time to time.
• Participate in social commitment activities (CSR).
• Ensure the highest standards of branch housekeeping and workstation cleanliness.

Requirements

• Bachelor’s Degree or Diploma in any relevant discipline.
• Minimum 2 years’ experience in sales and marketing for banking products.
• Possession of relevant product licenses is an advantage.
• Strong sales and marketing acumen.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team with minimal supervision.
• Proactive with a can-do attitude.