GUEST SERVICE MANAGER (FWH)

TipTopJob.com Malaysia; Pahang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in leisure and hospitality is seeking a Front Office Duty Manager to join their dynamic team. This role offers a unique opportunity to oversee the Room Division, ensuring high standards of service and cleanliness while managing resources effectively. With a focus on guest satisfaction and departmental performance, you will play a crucial part in enhancing the overall guest experience. Join this exciting journey to build a strong foundation for your career in a thriving environment that values growth and teamwork.

Qualifications

• 3 years’ experience as Front Office Duty Manager or 6 years with a diploma.
• Proficient in managing resources and implementing policies.

Responsibilities

• Maintain standards of Room Division policies and oversee hotel cleanliness.
• Handle guest complaints and manage department cash float securely.

Skills

Hospitality Management

Report Writing

Performance Management

Resource Management

Safety Program Supervision

Education

Bachelor's Degree in Hospitality Management

Certificate/Diploma in Hospitality Management

Tools

Computer Software Applications

Job description

Genting Malaysia Berhad

Genting Malaysia is a leading multinational conglomerate involved in leisure and hospitality, including theme parks, casinos, hotels, seaside resorts, and entertainment venues across Malaysia, the UK, and the US. It is one of Malaysia's largest listed companies.

With over 50 years of experience, Genting Malaysia is expanding Resorts World Genting into a premier tourism and entertainment hub through the Genting Integrated Resort Transformation Plan. Key projects include Skytropolis Indoor Theme Park, Genting SkyWorlds outdoor theme park, and SkyAvenue shopping complex, which features luxury brands and a state-of-the-art cable car system connecting SkyAvenue to Genting Highlands Premium Outlets.

If you seek a dynamic career with growth opportunities, join us today!

Job Requirements:

• Bachelor's Degree in Hospitality Management with 3 years’ experience as Front Office Duty Manager.
• Certificate/Diploma in Hospitality Management with a minimum of 6 years’ experience, including 2 years as Front Office Duty Manager.
• Proficient in computer software applications.
• Well-versed in Front Office functions.
• Ability to write reports and make recommendations.
• Skilled in improving department and staff performance, managing resources, and implementing policies.
• Ability to work independently, oversee preventive maintenance, and supervise safety programs.

Job Responsibilities:

• Maintain standards and control of Room Division policies and procedures.
• Oversee cleanliness of hotel premises and ensure equipment is in good condition.
• Be familiar with Emergency Evacuation plans and training.
• Handle guest complaints, investigate, and provide service recovery.
• Authorize room upgrades/discounts per finance policies for defect rooms and complaints.
• Follow up on skipper and bad debts.
• Foster good rapport and teamwork within the department and with supporting departments.
• Manage hotel master keys, safes, and related records securely.
• Manage department cash float and conduct weekly spot checks.
• Ensure daily cash records are signed and accurate.
• Report disputes immediately to the Front Office Manager.
• Enforce hotel policies and procedures.
• Suggest and implement work method improvements.
• Achieve departmental tasks and targets set by the Front Office Manager.
• Participate in job development and external training to improve workflows.
• Manage departmental operating costs to prevent wastage.

Join us and be part of an exciting journey. This is a golden opportunity to build a strong foundation for your career. Apply now!