Assistant Manager, Car Park (KL)

Wyndham Hotels & Resorts; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated individual to assist in car park operations at Wyndham Suites KLCC. The role involves monitoring daily activities, improving processes, and ensuring customer satisfaction. Ideal candidates will have relevant experience and qualifications, along with strong interpersonal and organizational skills. This position requires a commitment to excellence and the ability to work flexible hours.

Qualifications

• 3 to 5 years of relevant experience in car park operations is advantageous.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Assist in monitoring day-to-day operational activities.
• Assist in reviewing and improving related work processes.
• Assist in achieving the target car park collections.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Time Management

Education

Certificate/Diploma in related fields

Job description

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• To assist in monitoring day-to-day operational activities.
• To assist in reviewing and improving related work processes.
• To assist in renewing the car park business license annually.
• To assist in ensuring all parking equipment breakdown times do not exceed the agreed time. Assist in ensuring monthly maintenance is performed according to schedule by Technical and Contractor (Amano). Measure the performance of Technical and Contractor (Amano).
• To assist in creating and implementing effective Standard Operating Procedures, with continuous improvement over time.
• To continuously improve signage in the car park, submitting proposals and quotations for Head of Department approval.
• To carry out irregular spot-checks at assigned posts to ensure staff/supervisor/executive presence.
• To perform any work orders given by the Car Park Manager.

Accounting Responsibilities:

• To assist in achieving the target car park collections.
• To assist in controlling car park expenses, such as Overtime. Check overtime claim forms before submission for approval.

Human Resource Responsibilities:

• To assist in human resource planning to ensure adequate manpower deployment.
• To assist in maintaining staff performance and image according to company standards.
• To assist in providing training to key personnel, such as Executives and Supervisors, especially when new or amended Standard Operating Procedures are introduced.
• To assist in monitoring staff discipline, including attire, grooming, and professionalism.
• To assist in staff appraisals to evaluate performance according to ISO requirements annually.

Customer Service Responsibilities:

• To assist in ensuring all complaints are properly handled and reported immediately by Supervisors/Executives.
• To assist in promptly resolving complaints.
• To help maintain good rapport and relationships with customers and tenants.

Job Requirements:

• Minimum qualification of Certificate/Diploma in related fields.
• Applicants must be willing to work in Wyndham Suites KLCC.
• 3 to 5 years of relevant experience in car park operations is advantageous.
• Experience in traffic control, car park management, parking equipment, etc.
• Willing to work 6 days a week, including weekends and public holidays.
• Willingness to work on shift rotations (8am-5pm, 3pm-12am, 12am-9am).
• Proficient in English and Bahasa Malaysia.
• Good interpersonal, organizational, communication, and time management skills.
• Meticulous, responsible, and committed.
• Self-motivated and able to meet deadlines.

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