Senior Service & Delivery Manager (SEA & Australia)

MytePro; Selangor; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative and fast-growing organization is on the lookout for a dynamic Service & Delivery Manager to spearhead impactful software solution delivery for real estate and construction clients across Southeast Asia and Australia. This role will involve leading the implementation of ERP and CRM systems while ensuring localization and customer satisfaction. The ideal candidate will bridge communication between local customers and development teams, manage project budgets, and foster a proactive team culture. Join a forward-thinking company where your contributions will significantly influence business growth and technology adoption in a rapidly evolving market.

Benefits

Opportunity to lead multi-million USD projects

Work with leading international enterprises

Engage with cutting-edge digital technologies

Influence business growth across regions

Qualifications

• 8-10 years of experience in software project delivery and program management.
• Extensive experience with ERP, CRM, or AI/digital products.

Responsibilities

• Lead the end-to-end delivery of ERP and CRM software solutions.
• Manage stakeholder expectations and resolve escalations promptly.

Skills

Project Management

Communication Skills

ERP Solutions

CRM Solutions

AI Technologies

Negotiation Skills

Problem-Solving

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Business

Bachelor's Degree in Engineering

Tools

PMP Certification

Prince2 Certification

Agile Methodology

Job description

Location: Singapore, Kuala Lumpur, Jakarta

Reporting to: Managing Director, SEA

Role Overview: We seek an experienced, dynamic, and entrepreneurial Service & Delivery Manager to lead software solution delivery for our real estate and construction clients across Southeast Asia and Australia. The ideal candidate will ensure smooth implementation and localization of ERP, CRM, and AI-driven digital solutions, effectively bridging communication and expectation gaps between local customers and China-based product and development teams. Additionally, the candidate will manage and coordinate development resources to fulfill ongoing localization and customer enhancement requirements.

Key Responsibilities

1. Project & Program Management

• Lead the end-to-end delivery of ERP, CRM, and digital/AI software solutions
• Develop and maintain detailed project plans, budgets, and schedules
• Ensure timely, quality-focused, and cost-effective delivery of projects

Localization & Customer Understanding

• Accurately interpret and communicate customer requirements, local regulations, finance, tax, and compliance considerations
• Collaborate with customers to tailor solutions aligning with local market needs

Stakeholder Management

• Act as the main interface between local customers and HQ product/development teams in China
• Manage stakeholder expectations, communicate progress clearly, and resolve escalations promptly

Development & Enhancement Coordination

• Coordinate and manage development resources to implement localization and customer-specific enhancements
• Ensure timely and accurate fulfillment of customer-driven customization requests

Financial and Cost Management

• Maintain a keen eye on project budgets and cost efficiencies
• Implement and drive cost control strategies without compromising service quality

Leadership & Team Development

• Build and mentor local project delivery teams
• Foster a proactive, accountable, and solution-oriented culture

Qualifications & Experience

• Bachelor’s degree or above in Information Technology, Business, Engineering, or a related field
• Minimum 8-10 years of proven experience in software project delivery, program management, and solution implementation
• Extensive experience working with ERP, CRM, or AI/digital products, ideally in the real estate or construction sector
• Demonstrated understanding of Southeast Asia and Australia’s local regulatory, tax, finance, and compliance environment
• Proven ability to manage offshore development teams and bridge cultural and communication gaps
• Strong project management certifications (e.g., PMP, Prince2, Agile)

Skills & Attributes

• Excellent communication, negotiation, and interpersonal skills
• Highly organized with a strategic, entrepreneurial mindset
• Capable of independent decision-making and problem-solving under pressure
• Cost-conscious with a clear understanding of project profitability and efficiency
• Strong willpower, adaptability, and resilience in dynamic environments

Why Join

• Opportunity to lead impactful, multi-million USD projects in an innovative, fast-growing organization
• Work directly with leading international real estate and construction enterprises
• Engage closely with cutting-edge digital and AI technologies
• Influence business growth across Southeast Asia and Australia