Ecommerce Support - Mandarin (WFH)

TP; Johor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A customer-focused company in Johor seeks a Customer Happiness Hero to engage with customers through various communication channels. Key responsibilities include answering inquiries, collaborating with other teams, and performing light data entry. Ideal candidates are bilingual in Mandarin and English, organized, and possess problem-solving skills. If you enjoy helping others and thrive in a dynamic environment, we want to hear from you!

Qualifications

• 1-3 years of experience in a similar role or fast learner.
• Ability to work from home for 6 months and then onsite.

Responsibilities

• Chat with customers via phone, email, and chat.
• Answer questions about products and prices.
• Coordinate with other departments to assist customers.
• Perform light data entry on different platforms.

Skills

Fluent in Mandarin and English

Organized

Multitasking

Problem-solving

Job description

Overview

We're Looking for a People Person!

If you love talking to people, solving problems, and making someone's day better — you might be our next customer happiness hero. We're on the hunt for someone who can turn casual customers into raving fans

What You'll Be Doing

• Chatting with customers via phone, email, and chat (yes, you'll need to be comfy with all three!)
• Answering questions about our products, prices, and what’s in stock ️
• Teaming up with other departments to make sure our customers get what they need
• Keeping things organized with some light data entry on different platforms

You’re a Good Fit If You:

• Have 1–3 years of work experience in a similar role (or if you’re a fast learner who’s ready to grow, we’re open to that too)
• Can speak and write fluently in Mandarin and English
• Are organized, great at multitasking, and know how to prioritize like a pro
• Able to WFH for 6 months (Johor based) and cool with working onsite after 6 months.

Bonus Points If You:

• Actually enjoy helping people
• Can stay calm when things get a little chaotic
• Like working in a fast-moving, fun environment

Sound like your vibe? Slide into our inbox and apply today