Ecommerce Operations & Reporting Specialist

Samsung Electronics; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading global technology company is looking for an Ecommerce Operations & Reporting Specialist based in Kuala Lumpur. The role involves managing end-to-end order processing, coordinating operations, and supporting financial reporting. The ideal candidate will have a degree in a relevant field and 2-4 years of experience in order management, preferably in e-commerce. The position requires proficiency in SAP and Excel, with a focus on operational efficiency and collaboration with cross-functional teams.

Qualifications

• Minimum Diploma or Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
• At least 2–4 years’ experience in order management, operations, or billing.
• Proficiency in SAP (NERP), Hybris, and Microsoft Excel (VLOOKUP, Pivot Tables, etc.).

Responsibilities

• Manage value-added services order processing and maintain pre-order drop records.
• Track, troubleshoot, and follow up on order-related issues.
• Prepare and analyze half-yearly and yearly budget reports.

Skills

Order management

Analytical skills

Microsoft Excel

Education

Diploma or Bachelor’s degree in Business Administration, Supply Chain, Finance

Tools

SAP (NERP)

Hybris

Job description

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Ecommerce Operations & Reporting Specialist

Apply remote type On-site locations Mercu 2, Kuala Lumpur, Malaysia posted on Posted Yesterday time left to apply End Date: October 31, 2025 (30+ days left to apply) job requisition id R105585

Position Summary

This role is responsible for managing end-to-end order drop processing, billing verification, and the coordination of online business operations. This role serves as the key liaison between internal teams and system support (Hybris/NERP), ensuring smooth execution of order fulfillment, financial reconciliation, and timely issue resolution.

The incumbent plays a pivotal role in reporting, budgeting, and supporting continuous improvements in operational efficiency.

Role and Responsibilities

• Manage value-added services order processing and maintain pre-order drop records.
• Track, troubleshoot, and follow up on order-related issues; coordinate with Hybris/NERP teams to resolve system errors and raise escalations via JIRA tickets.
• Verify payment gateway transactions and handle Sales Order (SO) deletion/re-push in SOM.
• Verify operation billing and validate costs related to labour, packing materials, LMD, and PG charges.
• Handle 3PD/SMB billing verifications and ensure timely reconciliation with finance.
• Financial Reporting & Budgeting
• Prepare and analyze half-yearly and yearly budget reports.
• Consolidate and report Price Promise claims and submissions.
• Submit monthly MDR online financial reports following corporate standards.
• Act as the point of contact for installation escalations and ensure prompt resolution.
• Coordinate with cross-functional teams, including Sales, Logistics, Finance, and Tech Support, to address operational gaps.
• Ensure order syncs and tally between systems
• Generate and maintain operation-related reports (e.g., WC report) to support business reviews.
• Provide data-driven insights to support process improvements and budget adherence.

Skills and Qualifications

• Minimum Diploma or Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
• At least 2–4 years’ experience in order management, operations, or billing (preferably in a consumer electronics or e-commerce environment).
• Proficiency in SAP (NERP), Hybris, and Microsoft Excel (VLOOKUP, Pivot Tables, etc.).
• Familiarity with financial reporting tools and budget management principles.
• Weekend support on Saturday morning is required

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About Us

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).