eCommerce Marketplace Manager

Crocs, Inc.; Puchong; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading global footwear brand is seeking an experienced eCommerce Manager to drive growth strategies across online marketplaces in Malaysia and Singapore. The ideal candidate will have over 5 years of experience in eCommerce operations, expertise in data analysis, and strong collaboration skills. This role offers a flexible schedule with varying in-office requirements based on the work persona.

Qualifications

• 5+ years in eCommerce or marketplace operations.
• Experience with third-party enablers and campaign management.
• Proven experience managing or mentoring team members.

Responsibilities

• Lead and execute growth strategies for online marketplaces.
• Manage end-to-end operations and optimize ad spend.
• Monitor KPIs and drive continuous improvement.

Skills

Data analysis

Cross-functional collaboration

SEO knowledge

Fluency in English

Fluency in Malay

Education

Bachelor's in Business, Marketing, E-Commerce

MBA (optional)

Tools

Excel

Google Analytics

Business Intelligence tools

Job description

Overview

Lead and execute the growth strategy for online marketplaces, driving sales, visibility, and operational excellence through data, category insights, and digital initiatives. You’ll manage end-to-end operations, oversee a junior team member, and collaborate closely with cross-functional teams across Malaysia and Singapore.

What You'll Do

• Strategy & Execution
• Develop platform-specific growth strategies aligned with business goals.
• Identify opportunities for campaigns, bundles, and launches.
• Set sales targets, manage promotional calendars, and pricing decisions.
• Optimize ad spend for ROAS and GMV growth.
• Manage marketplace relationships and campaign participation.
• Stakeholder & Enabler Management
• Liaise with internal teams (planning, merchandising, logistics, etc.) and external enablers.
• Oversee product launches, creatives, store updates, and campaign execution.
• Ensure SLA compliance and performance improvements.
• Build strong marketplace partnerships for brand-first visibility.
• Performance Management
• Monitor KPIs (GMV, traffic, conversions, return rate, etc.).
• Conduct business reviews and drive continuous improvement.
• Analyze performance reports and act on insights.
• Listings, Content & Campaign Management
• Ensure accurate, optimized product listings and SEO-aligned content.
• Plan and execute major campaigns with marketplaces (e.g., 11.11, Pay Day).
• Manage flash sales, vouchers, bundles, and exclusive offers.
• Cross-Functional Collaboration
• Coordinate with supply chain and merchandising to ensure stock readiness.
• Monitor inventory health and support operational planning.
• Share marketplace feedback to refine product strategies.
  
  

What You'll Bring to the Table

• Bachelor’s in Business, Marketing, E-Commerce, or related field; MBA is a plus.
• 5+ years in eCommerce or marketplace operations (Shopee, Lazada, Zalora, etc.).
• Experience with third-party enablers and campaign management.
• Strong data analysis skills (Excel, Google Analytics, BI tools).
• Deep knowledge of SEO, pricing strategies, and marketplace tools.
• Proven cross-functional collaboration and stakeholder management skills.
• Fluent in English and Malay.
• Agile, results-driven, and comfortable in fast-paced environments.
• Experience managing or mentoring team members is a plus.
  
  

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Corporate