Kitchen Production Team Leader

IKEA; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in home furnishings is seeking a Kitchen Operations Leader to oversee team performance and ensure high standards of customer service. The role involves hands-on leadership, operational management, and fostering a positive work environment. Ideal candidates will have experience in fast-paced kitchen settings and strong interpersonal skills. If you're passionate about service and team development, this opportunity at IKEA could be your next career step.

Qualifications

• Experience in hotel, restaurant, tourism, or business administration.
• Proven leadership abilities in a fast-paced kitchen operation.

Responsibilities

• Lead the team and support customers and co-workers.
• Ensure operational routines and IKEA Quality policies are followed.
• Create a strong IKEA culture and support colleagues professionally.

Skills

Leadership

Decision-Making

Problem-Solving

Communication

Interpersonal Skills

Education

Business Administration

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate shopping centers anchored by IKEA, creating walkable communities by including residential, office, and other real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, supporting social initiatives that benefit children, women, and the environment.

Job Description

1. You will lead your team by example and spend 80% of your time on the floor listening, acting, helping, and supporting customers and co-workers.
2. You will support the Kitchen Production Manager to fulfill the purpose of the Kitchen function and development.
3. You will assemble the team members using a combination of skills to accomplish the department goals.
4. You ensure the daily operational routines and actions set out by the manager for your area are implemented.
5. You will also ensure that the IKEA Quality and Food Safety Policies and routines are followed.
6. You will create a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions.
7. You will ensure the right number of co-workers are in the right place at the right time to run your area successfully.
8. You will support and coach colleagues on the job to meet customer needs and grow professionally.
9. You will lead by example and be a good ambassador for the IKEA store in all contact with customers.
10. You will have daily dialogues with customers to gather feedback about their experiences and learn more about their needs and wants, then act accordingly.
11. You will actively create an environment where the IKEA culture is strong and living, and diversity is valued, ensuring IKEA Food is regarded as a great place to work.

Qualifications

1. You have experience working in hotel, restaurant, tourism, or business administration and proven leadership abilities.
2. You possess decision-making and problem-solving skills with the drive to make things happen.
3. You have general experience in a fast-paced, high-volume restaurant or kitchen operation, with proven leadership abilities and commercial acumen in effective cost and resource management.
4. You are service-oriented, able to support retail peak periods, and possess excellent communication and interpersonal skills to interact actively with both internal and external visitors to IKEA.
5. You are willing to work on weekends, shift hours, and public holidays.