Asst. Manager - Payment Management (Processing Department)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading consumer financing provider in Malaysia seeks a Manager for payment operations. The role involves overseeing daily operations, ensuring compliance, and leading a team to achieve performance targets. Ideal candidates will have substantial experience in financial transaction processing and strong leadership skills.

Qualifications

• Minimum 5–7 years of experience in payment operations.
• At least 2–3 years in a supervisory or leadership role.
• Strong knowledge of payment systems and compliance.

Responsibilities

• Assist the Manager in managing day-to-day operations.
• Lead the payment section ensuring smooth operations.
• Train and develop Team Leaders.

Skills

Leadership

Process Improvement

Customer Satisfaction

Data Analysis

Education

Bachelor’s Degree in Finance, Accounting, Business Administration, Banking, or related fields

Tools

MS Office

Job description

To assist the Manager in managing the day-to-day operations of the session, to establish policies, plan, organize, and implement all strategies and concepts to ensure process improvement, staff development, and quality service aligned with the company’s objectives.

As a relief to the Department Head, to run the operation by monitoring and implementing according to department standards.

To assist the Department Head in managing, reviewing, and taking corrective actions based on the PDCA (Plan, Do, Check, Act) cycle concerning the performance and operation of the section.

Ensure timely auto-debit enrollment and billing processing according to schedule.

Ensure all payments are inputted, adjusted, or reversed by staff within the predetermined SLA.

Lead the payment section by ensuring smooth operation.

Ensure accuracy in payment processing and timely updates to customer accounts.

Ensure all payment adjustment requests from frontline staff are properly justified and comply with company guidelines.

Plan manpower effectively and ensure staffing meets daily capacity demands.

Regularly evaluate, review, and recommend operational KRAs (Key Result Areas) & KPIs (Key Performance Indicators), ensuring team members meet targets.

Train, supervise, and develop Team Leaders, including coaching, counseling, motivating, and disciplining.

Maintain high levels of customer satisfaction by resolving escalated issues and taking appropriate corrective actions.

Ensure team members communicate and respond promptly to customer inquiries, as well as to branches, inter-departmental, and merchant communications within the specified time frames.

Keep all team members informed with up-to-date information.

Monitor daily payment processes to ensure compliance with regulatory standards and guidelines.

Job Requirements:

• Bachelor’s Degree in Finance, Accounting, Business Administration, Banking, or related fields
• Minimum 5–7 years of experience in payment operations, billing, reconciliation, or financial transaction processing within banking or financial services industry
• At least 2–3 years in a supervisory or leadership role managing a team in payment or back-office operations
• Proven experience in process improvement and implementing operational policies aligned with regulatory standards
• Strong knowledge of payment systems, auto-debit processing, billing cycles, and reconciliation procedures
• Familiarity with SLA management, internal controls, and compliance (e.g., BNM, AMLA, PDPA)
• Proficiency in banking systems, payment platforms, and MS Office, especially Excel for data analysis
• Strong leadership skills with experience in managing and coaching teams

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Your application will include the following questions:

• Expected monthly salary?
• Years of experience as a manager or team lead?
• Notice period required to leave current employer?
• Do you have sales experience in banking & credit industry?

AEON Credit Service (M) Berhad is a leading consumer financing provider with operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China. Established in Malaysia since 1996, our portfolio includes credit cards, personal financing, and easy payment schemes that enrich the lives of many Malaysians.

We offer an exciting, dynamic workplace for all employees. As part of our expansion, we seek talented individuals striving for excellence. If you are a visionary go-getter, join us today. Together, we can shape a promising and satisfying career.

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