Branch Manager

AFFIN Group; Kuching; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking a Branch Manager to oversee operations and drive sales performance. The successful candidate will be responsible for managing branch personnel, ensuring compliance with regulatory requirements, and delivering exceptional customer service. This role requires strong leadership skills and a deep understanding of financial products.

Qualifications

• Proven experience in branch management or similar role.
• Strong understanding of financial products and regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily branch operations and staff management.
• Achieve branch sales targets and improve profitability.
• Ensure compliance with regulatory requirements and internal controls.

Skills

Leadership

Sales Management

Customer Service

Compliance Knowledge

Financial Acumen

Education

Bachelor's Degree in Finance or Business

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external)
• Effectively control the cost as per budget

Process

• Ensure that every staff discharges duties in accordance with:
• Branch Manual
• BNM Guidelines and Other Regulatory / Statutory Requirements
• Internal control processes & procedures
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within the specified time frame
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise
• Act as Business Compliance Officer (BUCO) Representative
• Act as CLO (Complaint Liaison Officer)
• Act as Branch OSHA coordinator
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching

Customer

• Ensure efficient customer service level in accordance with SLA
• Ensure timely replies to customers and CCQ
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery

People

• Resource management:
• Annual leave
• Attendance
• Branch meetings
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including staff appraisals

Other Responsibilities

• Manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal
• Organize or participate in CSR activities within the branch community
• Ensure cleanliness, safety, and security of the bank’s premises and SSL area
• Perform relief duties as required or in the absence of ABM

Learning & Growth

• Contribute to any special projects organized by Head Office
• Attend training on compliance, regulatory, product knowledge, customer service, and personal development
• Incorporate AFFINBANK’s DNA into all staff in the branch and uphold team spirit
• Identify potential staff for succession planning