Customer Service Expert (Remote, Contract)

INFUSE; Penang; Remote; MYR 20,000 - 100,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to enhance client satisfaction and contribute to company success. This role offers professional growth opportunities in a dynamic environment, emphasizing strong client relationships and effective communication. Join a supportive community that values employee satisfaction and celebrates success.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal skills

Attention to detail

Problem-solving

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

2. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

3. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to a live meeting or Zoom, where you will meet our INFUSE team.

4. From there, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will discuss your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

About the Role

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements

• Proven track record of managing client relationships, preferably in related fields such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career with INFUSE, where your contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!