Head of Retail (Mobile)

Samsung Electronics America; Kuala Lumpur; On-site; MYR 80,000 - 150,000; Full time

Job summary

An established industry player seeks a dynamic leader to enhance customer experience and drive sales in the Mobile Products sector. This role involves optimizing operations, building partner loyalty, and developing comprehensive training programs. The ideal candidate will have extensive experience in Sales and Marketing, particularly in FMCG or IT sectors, and a proven track record in leadership and talent development. Join a forward-thinking company where your strategic vision and passion for excellence will play a crucial role in driving business growth and achieving ambitious goals.

Qualifications

• 15+ years in Sales/Marketing with FMCG/IT/Mobile Products.
• 5+ years in a senior managerial role with proven leadership.

Responsibilities

• Enhance customer experience and drive premium operations.
• Develop training programs to enhance Field Force capability.
• Lead team to develop strong product portfolio and demand activities.

Skills

Sales Management

Marketing Strategy

Channel Management

Key Account Management

Leadership

Interpersonal Skills

Analytical Skills

Education

Degree in Business

Job description

Position Summary

Role and Responsibilities

• Focus on enhancing customer experience on operation guideline and excellence by driving premium experience and secure stable run rate.
• Engage and build up partner's loyalty via robust SPP (Samsung Preferred Partner) program.
• Optimized Field Force allocation to ensure coverage and competitiveness.
• Develop extensive training program to enhance Field Force capability.
• Ownership of overall business sales revenue and profit target.
• Provide clear direction to organization and development of overall business strategy.
• Develop a marketing plan in conjunction with the sales department. This should detail the year’s activity to meet agreed company objectives.
• Deliver all in-store marketing activity within the agreed budget.
• Responsible for leading team to develop strong product portfolio and demand generation activities to grow our business.
• Actively collaborate with other functional department to drive compliance, corporate social responsibility and process excellence.

#LI-SME #LI-Director

Skills and Qualifications

• Possess a Degree preferably in Business or the equivalent with at least 15 years of Sales/Marketing experience with FMCG/IT/Mobile Products/CE and at least 5 years in a senior managerial role.
• Strong organizational and people management experience. Proven leadership track record in recruiting and developing talent.
• Solid sales and channel management skill. Good understanding and experience in managing different sales distribution channel. Extensive key account management and customer management skill highly preferred.
• Good understanding of marketing and demand generation activities. Ability to deliver high growth and results.
• Independent, self-motivated with excellent interpersonal and communication skills.
• Good analytical and high adaptability skills. High sense of urgency and passion to win.

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