Sales Support and Admin - Process Executive

Infosys; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global business and technology consultancy in Malaysia is seeking a Sales Support and Admin Process Executive. The role involves assisting in generating quotes, handling inquiries, and maintaining vendor relationships. Ideal candidates will have a degree in Business and relevant experience in sales support. Proficiency in English is required, with Mandarin or Cantonese as a plus.

Qualifications

• 1-2 years’ experience in Sales Support or related role.
• Proficiency in English; fluency in Mandarin and/or Cantonese is a plus.

Responsibilities

• Assist client manager in generating quotes.
• Handle incoming quotation requests and follow-up calls.
• Maintain relationships with vendors and stakeholders.

Skills

Problem Solving

Attention to Detail

Education

Degree in Business

Job description

Sales Support and Admin - Process Executive

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Assist client manager in generating quotes to facilitate a fast turnaround time. This might involve a degree of product pricing knowledge.

Responsible for information gathering and data consolidation for each quote request.

Handle incoming quotation requests, including overseas requests from other offices.

Frequent follow-up calls are required to achieve client request closure within the given SLA.

Process and follow-up on dispute cases or open issues within the SLA.

Deal with external and internal queries in a professional, client-oriented manner.

Maintain close relationships with vendors to obtain quotations and assist with deal registrations if required.

Establish and maintain good relationships with decision-makers, internal, and external stakeholders.

Responsible for QA processes.

Assist in order submission if required.

Perform any other duties and responsibilities as assigned by management or superiors.

Requirements

• Degree in Business or related field.
• 1-2 years’ experience in Sales Support, Sales Admin, Sales Coordinator, or a related role in the IT industry or similar.
• Proficiency in English; fluency in Mandarin and/or Cantonese is a plus.
• Willing to support during Malaysia public holidays as required.
• Good understanding of the sales/buying cycle and ability to handle dispute cases.
• Strong problem-solving skills.
• Meticulous and detail-oriented with numbers.

Additional Information

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Your application will include questions about your expected salary, years of experience, language proficiency, availability for public holidays, and notice period.

Infosys Malaysia Sdn Bhd is a global business and technology consultancy, part of Infosys Technologies Ltd., located in Petaling Jaya. We aim to support multiple languages and processes to enhance our delivery capabilities.