Service Manager

Zoomlion; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to oversee local technicians and ensure efficient machinery maintenance. In this role, you will enhance machine reliability and efficiency while adhering to safety regulations. Your leadership and problem-solving skills will be crucial as you work closely with the sales team to ensure customer satisfaction. If you are passionate about engineering and have a knack for managing teams, this opportunity offers a rewarding career path in a dynamic environment where your contributions will make a significant impact.

Qualifications

• 3+ years experience in mechanical or manufacturing engineering required.
• Strong leadership and problem-solving skills are essential.

Responsibilities

• Supervise technicians and ensure efficient machinery repairs.
• Maintain safety standards and submit service reports timely.

Skills

Leadership Skills

Problem-Solving

Basic Communication in English

Mandarin Communication

Education

Degree in Mechanical/Manufacturing/Production Engineering

Tools

Basic Computer Skills

Job description

Working Hours: 8.30am-5.30pm Monday to Friday
Lunch Hour: 12.00-1.30pm
Working Location: Kota Kemuning

JOB DESCRIPTION:

• Monitor and supervise local technicians on their daily routine for repair machinery and other components of the machines.
• Understand technical problems effectively through proper analysis, evaluation, and diagnoses.
• Maintain own area of responsibility in terms of housekeeping and EHS while working as a team or individually.
• Responsible for increasing the efficiency & reliability of machines.
• Repair and install machinery and equipment.
• Read and follow labels, safety warnings, and guidelines.
• Ensure all work is carried out according to safety regulations and industry quality standards.
• Perform service requests related to client platforms.
• Become more effective in problem-solving through on-the-job training.
• Submit service reports on time.
• Follow up on the latest status of all the service team to do on-site jobs.
• Work together with the Sales Team for customer satisfaction.

JOB REQUIREMENTS:

• At least 3 years of working experience in the related field is required for this position.
• Preferably candidates specializing in Engineering - Mechanical/Manufacturing/Production or equivalent.
• Preferable those with experience in heavy industry/maintenance.
• Able to communicate and receive instructions in English (simple/basic communication will do).
• Mandarin communication is a MUST for this position.
• Has basic knowledge of computers.
• Possess good leadership skills.

How do your skills match this job?

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a service manager?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?